“I arrived to a disgusting, unsanitary house and had to find a hotel instead. Trusted Housesitters refused to reimburse and could have cared less. I was out an additional $1000. Do not do anything through or with this company. They are a scam.”
“Scam, they don't disclose the full terms of service before you sign up and pay. The terms include you can't host if anyone else is occupying the house so it's useless for many people. Once you pay and ask for a refund, horrible customer service sends you through a bot that gives the runaround and no refund. I had to charge back at the bank.”
“I have had soo many great house and pet sitters from this website. I pay them NOTHING! It's awesome.
Right now there is a black friday savings event. Use code RAF294100 to save 30% AND get 3 months free!”
“There is no customer service, no phone numbers, no human to speak with, no website. It is a total scam and I have lost 300 for a " premium subscription".”
“Hello, Everything went wrong! difficult website and a lot of energy, time and twice paying for a membership. Nothing happens, no sits, no nothing. When you ask the customer services Why they send open sits and as soon you want to reply they are reviewing or already got annother sit, is still unanswered. I asked the same question in the community forum and that was more or less the same. I believe the forum is also runned by themselfs, because after ea few hours they closed the forum! I believe it is a scam, with lots of members for sits but a lot less pet owners on the side. All the time, effort and money is not worth at all to even bodder. Not my cup of tea.”
“Awful and incredibly aggressive toward Housesitters. I regret recommending it to friends because one immediately commented about censorship and overly stringent/controlling measures. I did not feel they had my best interest in mind and felt increasingly uncomfortable as a "Sarah M" proceeded to inform me that asking for assistance with transportation costs is in "violation of our code of conduct and could jeopardize your membership with us". For any additional transportation costs or special requirements; i.e. if a sitter had to drive a pet to the vet or was asked to drive a pet for a daily one hour hike with an additional hour and a half commute+prep time, one would assume they would be compensated. Unfortunately, that does not seem to be the case here. Any attempts to come up with a flexible solution is aggressively blocked.”
“My pet sitter Annaliese May from NZ was a total user and left my house dirty. I was also informed from neighbours she had a guy stay over after i specifically said no one is to stay. She broke a couple of things, used up pantry items, body wash and laundry wash after I her asked to replace “staples”. Had permission to use my car but left it sandy and no petrol top up. Not even a thank you. A total user.
My problem with Trusted House sitters is she had already removed her account before I could leave a review the next day. Seems like she knew she did the wrong thing? This means she can do this again. I’ve discussed this with the company and they can’t do anything. I suggested they don’t let anyone who uses their site to close their account until reviews are done. Maybe a couple of days? But they can’t do that either. Therefore they’re not a Trusted site.”
“They took 129 out of my account today and I don’t want to be a sitter! I hate animals and criminals who take my money. I’m on benefits for god sakes! I wanted to talk to a real person not a virtual assistant!!!!”
“Beware of trustedhousesitters.com
They tried to take 149.00 euros without me ever asking for their services.
I am thinking of reporting them to The Guardian too.
Avoid using them. They are crooks!!!
Elise Floriana Carla Leto”
“They market this service as a way to travel the world --- but you can't tell the truth about what you're doing. You have to say you're visiting friends or a tourist. When you are going across borders house sitting is illegal.
You can read about this on Reddit. There is nothing about this on the Trusted House Sitters website because they delete everything negative. People get turned away at the border. Then there is nobody to look after your pets. The sitter has to fly home immediately at their own expense.”
“So the real issue with THS is their customer service reviews are so bad and they do not seem to care. They have been promoting their service as a freebie for all which is totally wrong - this pays a huge disservice to pet owners, pet sitters and the pets themselves. Pet Sitting is absolutely not a freeload. That's while happily collecting subscription fees with no guarantees from them. If there every was a company who deserved a kick up the *ss it is this lot. I just signed up with trustmypetsitter.com as an alternative and they are already blowing THS out of the water. No membership fees and they run with the same model as Air Bnb - its free to list and you only pay if you are successful.”
“Somebody published a review in our profile with business sensitive information about my partner. Specially, the location of my partner with times and dates during the last 4-5 weeks which could compromise her business. We asked to TustedHousesitters to remove at least that paragraph, but they declined. They quickly MISS-judged us of just willing to remove a negative comment instead of thinking how this private information made public on their website could affect my partner's business. Their attention was very un-respectful and we felt treated like children with a total condescendency.
Awful service, these people that pretrends being aware of your privacy but they actually do not care at the end of the day. I wish there would be another similar app that could run some competition to TrustedHousesitters, if there would be, then they would respect users more properly.
By the way, we pay them yearly a suscription of £200. We are now happy to stop this as they do not respect our privacy.”
“I do not recommend this website!
I've been with the website for a year and had 3 different people stay in my house to mind my cat. I had no issue with the first 2 sitters but the last one stole 600 euros worth of goods. We did not notice this straight away and left her a good review since the house and cat seemed ok at first.
We noticed the theft 3 weeks after the sit and THS won't let us update the review to warn other people that this person should not be trusted in anybody's house. This means she is probably still sitting for other people and continuing to steal while THS is well aware of the issue (proofs have been sent to them).
They do not always carry a proper background check. They only do this for US-based sitters.
Also, the insurance is a scam. They:
- Will ask you to go through your insurance first
- Won't reimburse anything below $1000
- Will ask you to pay $250 excess in the event you claim for something over $1000
- Do not cover identity theft
If you're considering using this website, I highly recommend you read the fine prints and "trusted house sitters horror stories" you can find on the web before you make your decision.”
“Literally the only thing that Trusted house sitters were good at was taking my joining fee and then one year later after I had cancelled my sub. helping themselves to another unauthorised $100 from my account. Boo. I have had success in finding house sitters quite regularly on another website but with these guys, I have never even had one enquiry. Total rip off. Avoid.”
“I paid , the system accept money but I have been unable to enter my listing . Client service : a fake useless basic robot . No reply email address . ..I am afraid to understand, too late , what this organisation it is actually made for 😊😊negative rating should be available .”
“My house sitter did significant damage…
My house sitter did significant damage to my car and left the country as I arrived back so was gone by time I realised. One of my pets died in her care and she did not even notice, was not aware, was surprised when I advised her of this tragic event.She all but trashed my home. They did refund me my membership but have refused any form of compensation did the damage to my car. They take no responsibility for damage incurred by the house sitter, no responsibility can’t be bothered, overall gutting experience. Would NEVER use them again”
“Had good experiences for first few years then the last two have lied and stolen from me. Last pair said they’d cut my lawn but I could tell lawn looked like it hadn’t been cut, no fresh grass cuttings anywhere and they would not have known where the necessary extension was AND my chunky bottle/cork screw was gone. Second pair seemed genuine also - saw my bookmark about scripture and sent me Bible quotes along with photos. of my cat to get home to find a tiny rocking horse from trunk at bottom of bed is gone. I’m done with so-called Trusted House Sitter.”
“Beware sitters can cancel last minute but you can’t leave a negative review as they have done the sit? Absolutely rubbish! Won’t be using again. Beware of a Helen from South Africa.”
“I cancelled my subscription/ membership at the beginning of the year because I couldn’t get any sitters. I had trouble cancelling because their system kept freezing. I emailed them to check if I’d managed to do it and they eventually got back to me to say it was successful. They have just taken a full years membership from my credit card and now I can’t contact them because my email is unsubscribed! Don’t touch this company.”
