“I did not have the best experience with Trusted House Sitters. I had a simple request – take care of one adorable cat for 3 weeks. I had three responses to that request and within days all of them declined because they got ‘better offers.’ One didn’t want to travel across borders due to corona which I understood. So I lost all three and then started doing research on profiles and inviting people to apply. Everyone turned me down. One of the people who accepted told me she was positive that she would come so I bought my flights. The next day she declined. A stressful emotional roller coaster. THS has a guarantee which I was counting on if this didn’t work: ‘If you do not receive any sitter applications within 14 days of posting your first listing, you’ll receive your money back with no strings attached.’ While I did receive applications, all of them cancelled their applications so in effect there were no valid applications. I finally found a cat sitter through friends and contacted THS for a refund since I met the criteria of no valid application during the first two weeks. They refused my request for a refund. This coronavirus has given companies the opportunity to take advantage of their customers. I’ve been fighting two airlines for 6 months to get refunds on flights they cancelled. Ive had hotels with free cancellation policies refuse to refund me, and now this. I hope everyone remembers who treated them right and who didn’t during this crisis and that we make sure those companies who were greedy are not patronized when things get better.”
“I've used TrustedHousesitters many times to look after my two dogs. One is a rescue and a little tricky and I know that an experience dog lover is the sort of sitter I will find using TrustedHousesitters. I've never been disappointed.
The community is great and the sitters who have come to us have often become friends. As a passionate animal lover, I could never put my dogs into kennels and in the past it was a big stress finding someone to look after them amongst friends and family. That stress is now gone!”
“Let's be honest here.. if you ever had a problem with a house sit or a homeowner, they won't help you at all. Vicky, the manager, doesn't know how to deal with any complaints you may have. She lies to you saying that she spoke to the houseowner about that, but she didn't. Some houseowners can be quite demanding (let's not forget you are doing this for free!) and they won't tell you if their pets are agressive. If you are looking for free accomodation, let me tell you, there is no such a thing. You pay a price, but it's not money wise. They expect you to clean their houses (I got many unpleasant messages from a houseowner after I left her house, when I told her the vaccum cleaner was not working... and I was not even living alone in the house, she had a tenant) and they also expect you to stay in the house most part of the day (so, no life outside hun!). Overall, I've been doing this only for accomodation, but I do pay a price and I did have bad experiences. And you will have it.. if you use this website for more than 6 months.”
