Wallis Reviews

“ They don’t like issuing refunds and do their best to hold onto customers’ money for as long as possible! Refunds are often ‘missed’ too, so a close eye needs to be kept to make sure the money is returned if you do need to return an item. ‘Sharp practice’ it used to be called! Also, they deduct returns fees from the refund, even if you’ve paid for free postage & returns. Only buy if desperate! ”

“ They don’t like issuing refunds and do their best to hold onto customers’ money for as long as possible! Refunds are often ‘missed’ too, so a close eye needs to be kept to make sure the money is returned if you do need to return an item. ‘Sharp practice’ it used to be called! Also, they deduct returns fees from the refund, even if you’ve paid for free postage & returns. Only buy if desperate! ”

“ Having dealt with Debenhams in the past will now have to wait a month for a refund if past experience is anything to go by. ”

“ I have been chasing up a refund for nearly a month. Wallis insist it has been sent to my bank but I haven’t received it and I have checked several times with the bank. The bank has agreed to proceed with a charge back so hopefully this will work. I wish I had taken heed of the warnings . A disgraceful way of extorting money from people who cannot afford it. ”

“ Every time I return an item - I NEVER EVER GET A REFUND - so they basically just steal your money. ”

“ Absolutely dreadful experience after a return. They initially sent me the wrong size. I have been using their messaging to request my refund. Friday I was told I would have it by the end of the day. Today it was after the 26th, then another advisor said in 48 hours. They don't know what they are doing! I may have to contact my credit card for a charge back. ”

“ Such a poor refund process...still waiting over 2 months for a refund. Is anyone looking at this company as this is not a isolated case....its appalling ”

“ No customer service just fibbed off with automatic emails ? Refund your customers and stop keeping hold of there money Worst company i have ever dealt with ”

“ Placed an order 12/1/23, cancelled by Wallis as item out of stock {The same day} Contacted them via live chat said the refund would hit my account by the 19/1/23. ”

“ The same story as others. Still not received refund for item purchased in December. Email customer services weekly and keep getting fobbed off with please give us another 5 days and blaming bank. I am not confident I will ever see my money and will not be using this company again. ”