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They don’t like issuing refunds and do their best to hold onto customers’ money for as long as possible! Refunds are often ‘missed’ too, so a close eye needs to be kept to make sure the money is returned if you do need to return an item. ‘Sharp practice’ it used to be called! Also, they deduct returns fees from the refund, even if you’ve paid for free postage & returns. Only buy if desperate!
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posted 3 months ago
- ""
“
They don’t like issuing refunds and do their best to hold onto customers’ money for as long as possible! Refunds are often ‘missed’ too, so a close eye needs to be kept to make sure the money is returned if you do need to return an item. ‘Sharp practice’ it used to be called! Also, they deduct returns fees from the refund, even if you’ve paid for free postage & returns. Only buy if desperate!
”
posted 3 months ago
- ""
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Perhaps Wallis wash their clothing in Boston! Online it says free returns but that actually means £1-99 to return a misrepresented item.
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posted 8 months ago
- Jan Brown
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Trying to return a jacket return page sends you to debenhams Web page for returns but won't accept order no and says doesn't know my email address just keeps saying to redo how many times do you have to keep putting your details in to keep getting know were need to do something urgently
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posted 10 months ago
- Anonymous
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Never ever ordering from here again. It was so difficult trying to return an item. Started a return for evri returns and the label didn’t scan when taken to return.
Will never order anything from here ever again!! Very disappointed
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posted 1 year ago
- Anonymous
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Very disappointed that the returns policy was not extended for the Christmas period. They said in line with all UK companies.... not the case as this was the only place I could not make an exchange or refund. A voucher would have been fine as I am good customer. Or was!
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posted 1 year ago
- Kim Yalcin
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The returns policy and portal is outrageous. They charge you for Returns and I’ve been waiting a month for my refund. I’m going to have to get PayPal to intervene because they aren’t processing it of their own volition. AVOID this company at all costs.
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posted 1 year ago
- Anonymous
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Wallis used to be great, but will not be buying from them ever again.
Paid for Premier but did not get the free returns as advertised. Had to pay for returns.
I have asked for my money back. Now on about email 30 to customer services who constantly ask the same pointless questions and never action my refund (despite promises).
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posted 1 year ago
- Cath
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How can I return an item when I can't generate a returns label
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posted 1 year ago
- Anonymous
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Hi, how does Wallis think they can get away with charging for a returns package when they only made the announcement on their website on the 5th August 2022. I placed my order on the 2nd August 2022 there was not mention of any charges then so why should I be charged retrospectively?
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posted 1 year ago
- Anonymous