Wallis Reviews

“ I am now worried about the returns process too if that is needed, if I ever receive my order. ”

“ I cannot return orders because their returns portal doesn’t work and they have no customer support. Have emailed so many times and they don’t respond. How is this company not being investigated by trading standards? ”

“ I cannot return orders because their returns portal doesn’t work and they have no customer support. Have emailed so many times and they don’t respond. How is this company not being investigated by trading standards? ”

“ I’m having a nightmare trying to return 3 pairs of trousers, which were meant to be petite but are all too long! The advice is to use the free returns label, but there wasn’t one in the package! I’ve been going round in circles without success. I regularly shop on line and have never experienced anything like this, and I have been shopping at Wallis for years - NEVER AGAIN! ”

“ I had a terrible experience trying to return two dresses. I started using the returns portal, but it told me there were no available carriers for my area. I opted for self post and it would not let me continue. Customer services is automated and goes round in circles to avoid the return. I will never buy from Wallis again. I hope they realise they are loosing customers. ”

“ Wish I'd read the returns reviews before ordering. The returns portal is not working so I've tried to contact Customer Services but have not received a reply to my 3 emails. If someone has the returns address please forward it to me. Perhaps they are not too concerned the returns portal is not working. It is easy to order though. ”

“ They don’t like issuing refunds and do their best to hold onto customers’ money for as long as possible! Refunds are often ‘missed’ too, so a close eye needs to be kept to make sure the money is returned if you do need to return an item. ‘Sharp practice’ it used to be called! Also, they deduct returns fees from the refund, even if you’ve paid for free postage & returns. Only buy if desperate! ”

“ They don’t like issuing refunds and do their best to hold onto customers’ money for as long as possible! Refunds are often ‘missed’ too, so a close eye needs to be kept to make sure the money is returned if you do need to return an item. ‘Sharp practice’ it used to be called! Also, they deduct returns fees from the refund, even if you’ve paid for free postage & returns. Only buy if desperate! ”

“ Perhaps Wallis wash their clothing in Boston! Online it says free returns but that actually means £1-99 to return a misrepresented item. ”

“ Trying to return a jacket return page sends you to debenhams Web page for returns but won't accept order no and says doesn't know my email address just keeps saying to redo how many times do you have to keep putting your details in to keep getting know were need to do something urgently ”