“
Trying to return and refund my order. Website saying despatched but not delivered, even though agent keeps saying on the online chat he has updated it to state delivered. It is not working, going round in circles. Have emailed them but won't hold my breath. Outrageous service. DO NOT BUY FROM Wallis!!!
”
posted 3 days ago
- Anonymous
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Received an item that I needed to return.
Wallis obviously do not want to refund. The returns service is APPALLING. They provided a QR code return label that was invalide. They deliberately do not make it easy to contact them. DO NOT BUY FROM Wallis.
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posted 3 weeks ago
- Anonymous
“
Extremely disappointing service. Customer service is non existent. Wallis claim to have three ways to contact them, I have found no way obtainable. I have emailed, no response received, no automated acknowledgement either!! I will never use there site or any from this associated group!!
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posted 8 months ago
- ""
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I returned items value £122 on 9 May. 18 days ago. Where is my refund ..?
I don’t think I will be using Wallis again if this is the service you give.
”
posted 10 months ago
- Valerie Sheridan
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I can not get in touch with you you have not sent any emails or replies to my messages this is awful customer service my dresses need to be returned and I do not have the order number because you never sent a confirmation email or order number despite claiming you had when I placed the order
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posted 1 year ago
- Anonymous
“
Awful return service. The portal doesn't work effectively, meaning I'm left with an item I do not want. Impossible to get help from Live Chat Bot.
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posted 1 year ago
- Sally Bee
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No customer service just fibbed off with automatic emails ?
Refund your customers and stop keeping hold of there money
Worst company i have ever dealt with
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posted 3 years ago
- Diane
“
How do you actually get in touch with Wallis’s?need help on a return . Won’t print out my return label at my local return shop .don’t know what to do .can’t get In touch with Walliss.very poor customer service .love their clothes but won’t order from them again due to not being able to contact them for help .
”
posted 3 years ago
- Christine cooper
“
I got in touch with Evri and also sent an email to Wallis customer service, Evri called me quite quickly and sent me an e-mail to forward to Wallis, no reaction, I did sent several e-mails and finally had a reply telling me I should ask my family if anybody had the parcel and look outside etc.
”
posted 3 years ago
- Lillian
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I will not be purchasing from them ever again. I have sent it back jumper 22/12/22 after 6 emails to customer service I have received refund £6.00 less than I paid for.
”
posted 3 years ago
- Disappointed customer
