Wallis Reviews

“ I returned items value £122 on 9 May. 18 days ago. Where is my refund ..? I don’t think I will be using Wallis again if this is the service you give. ”

“ I can not get in touch with you you have not sent any emails or replies to my messages this is awful customer service my dresses need to be returned and I do not have the order number because you never sent a confirmation email or order number despite claiming you had when I placed the order ”

“ Awful return service. The portal doesn't work effectively, meaning I'm left with an item I do not want. Impossible to get help from Live Chat Bot. ”

“ No customer service just fibbed off with automatic emails ? Refund your customers and stop keeping hold of there money Worst company i have ever dealt with ”

“ How do you actually get in touch with Wallis’s?need help on a return . Won’t print out my return label at my local return shop .don’t know what to do .can’t get In touch with Walliss.very poor customer service .love their clothes but won’t order from them again due to not being able to contact them for help . ”

“ I got in touch with Evri and also sent an email to Wallis customer service, Evri called me quite quickly and sent me an e-mail to forward to Wallis, no reaction, I did sent several e-mails and finally had a reply telling me I should ask my family if anybody had the parcel and look outside etc. ”

“ I will not be purchasing from them ever again. I have sent it back jumper 22/12/22 after 6 emails to customer service I have received refund £6.00 less than I paid for. ”

“ I am waiting to receive my refund since mid December, I contacted the customer service many times, they blame bank, absolutely disappointed, I spend above £80, and I don’t know if I can get my money back. Please be careful with this company, Wallis used to be great in the past, I wouldn’t buy anything from them again ”

“ Bought my wife a coat for Christmas that still hasn’t turned up (now the 8th Jan). Wallis are refusing to refund as it could sometime be delivered!!!! Would this be in time for next Christmas? You have already ruined Christmas as my wife didn’t have a present to open. Do the decent thing and give me my money back so I can at least buy her something else. Absolutely terrible customer service. ”

“ One item of ren received.. enlivened by Evri my account says order delivered ..absolutely no way of getting help with tjis . I'm £250 out of pocket..my advice don't shop online with them until they improve their courier and customer service !! ”