Waterstones Reviews

3.6 Rating 90 Reviews
66 %
of reviewers recommend Waterstones
3.6
Based on 90 reviews
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Waterstones 1 star review on 16th June 2022
Deborah
Waterstones 1 star review on 16th June 2022
Deborah
Waterstones 1 star review on 16th June 2022
Deborah
Anonymous
Anonymous  // 01/01/2019
Friendly knowledgeable shop staff. Places to sit while trying out a book or books. Often picking up something very different, (I am a Science Fiction addict!) But will often pick up a totally different genre becauce it has been put out on a table. Plus free delivery to home store, no waiting in! And the best loyalty card and stamp collecting! On line is fine, but real book shops are best!
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Posted 5 years ago
They were well informed about reading material and able to recommend a range of material for both my son’s and my taste.
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Posted 5 years ago
I ordered a book from Waterstones that was advertised as "usually available within 1 week". After 1 month I had to chase them whereupon they told me they couldn't get the book, they offered me no compensation or apology for wasting my time. Eventually I had to tell them that the book was still showing on their website as "usually available within 1 week". Subsequently I was able to acquire the same book without any trouble via another retailer.
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Posted 5 years ago
Love this store.
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Posted 5 years ago
Package came in a day!!
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Posted 5 years ago
Quick and easy 'Click and Collect' ordering process - handy to see if the nearest shop has stock available of the book I want to avoid a 'wasted' trip.
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Posted 5 years ago
They've got a great loyalty scheme set up - both a stamp card for every £10 you spend and a plastic card to collect points otherwise. Great customer service aswell.
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Posted 5 years ago
Accessible website, competitive pricing, special offers, newsletter, good communication fast shipping and alternative choice to collect in store
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Posted 5 years ago
Staff are very friendly and helpful. If you are looking for a particular book, they will search it for you. Also it's just a really nice and calm atmosphere in the shop, itself.
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Posted 6 years ago
Great communications about item and in store to collect within 2 days.
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Posted 6 years ago
Super helpful, great customer service
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Posted 6 years ago
Good selection of Books, well set out, with helpful knowledgeable staff.
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Posted 6 years ago
The staff are always courteous, interested and helpful and often make suggestions of things i may enjoy based on my current purchases. An afternoon trip to town with time for a visit to this shop is my idea of Heaven.
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Posted 6 years ago
Great products and choice
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Posted 6 years ago
For many years Waterstones had a store in the middle of wimbledon. About a year ago they disappeared just in a flash, but now , thankfully they have returned with an even larger shop with extremely helpful staff, for which I am sure a large number of people are very grateful.
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Posted 6 years ago
Number of books ordered for Christmas and New Year gifts. All at good prices and delivered in quick time and in shop condition. Super service and all volumes received with big smiles by those unwrapping them.
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Posted 6 years ago
Had a calendar that I really wanted at great price and easy click and collect available online.
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Posted 6 years ago
They keep a wide range of books, review them regularly, and highlight different books and change their displays regularly.
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Posted 6 years ago
The book I ordered was delivered quickly and I received email correspondence advising me on delivery date
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Posted 6 years ago
Offered me ease of purchase over the internet with in store collection,including text updates
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Posted 6 years ago
Waterstones is rated 3.6 based on 90 reviews