Waterstones Reviews

3.6 Rating 90 Reviews
66 %
of reviewers recommend Waterstones
3.6
Based on 90 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Visit Website

Write Your review

Tell us how Waterstones made you happy
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Waterstones 1 star review on 16th June 2022
Deborah
Waterstones 1 star review on 16th June 2022
Deborah
Waterstones 1 star review on 16th June 2022
Deborah
Anonymous
Anonymous  // 01/01/2019
Super helpful, great customer service
Helpful Report
Posted 6 years ago
The staff are always courteous, interested and helpful and often make suggestions of things i may enjoy based on my current purchases. An afternoon trip to town with time for a visit to this shop is my idea of Heaven.
Helpful Report
Posted 6 years ago
Great products and choice
Helpful Report
Posted 6 years ago
For many years Waterstones had a store in the middle of wimbledon. About a year ago they disappeared just in a flash, but now , thankfully they have returned with an even larger shop with extremely helpful staff, for which I am sure a large number of people are very grateful.
Helpful Report
Posted 6 years ago
Number of books ordered for Christmas and New Year gifts. All at good prices and delivered in quick time and in shop condition. Super service and all volumes received with big smiles by those unwrapping them.
Helpful Report
Posted 6 years ago
Had a calendar that I really wanted at great price and easy click and collect available online.
Helpful Report
Posted 6 years ago
They keep a wide range of books, review them regularly, and highlight different books and change their displays regularly.
Helpful Report
Posted 6 years ago
The book I ordered was delivered quickly and I received email correspondence advising me on delivery date
Helpful Report
Posted 6 years ago
Offered me ease of purchase over the internet with in store collection,including text updates
Helpful Report
Posted 6 years ago
I was able to find everything I needed quickly and easily, and the staff were very helpful.
Helpful Report
Posted 6 years ago
A friendly personal service with an efficient service for ordering for collection.
Helpful Report
Posted 6 years ago
Good range of seasonal gifts as well as all the books and calendars
Helpful Report
Posted 6 years ago
Prompt exchange of item bought in error.
Helpful Report
Posted 6 years ago
Excellent friendly service
Helpful Report
Posted 6 years ago
Very friendly and helpful staff, and a very nice store to spend time in.
Helpful Report
Posted 6 years ago
A good selection of books - sometimes hard to find books elsewhere. Books packaged well.
Helpful Report
Posted 6 years ago
They processed an order very quickly for me and the assistants called me to say the order was in.
Helpful Report
Posted 6 years ago
I have been using Waterstones for many years now and I have found their staff to be extremely helpful and will often go that extra mile to try and order a book I have been looking for. When they have been unable to order a specific book, they have directed me to the Waterstones Market Place website, which has also been a great help in finding those obscure books that I have been looking for. Staff 10 out of 10 for help and service. The shop itself 9 out of 10.
Helpful Report
Posted 6 years ago
One of my favourite shops! A great variety of products! Only down side is the books are a lot more expensive than they are online.
Helpful Report
Posted 6 years ago
great service
Helpful Report
Posted 6 years ago
Waterstones is rated 3.6 based on 90 reviews