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Waterstones Reviews

3.5 Rating 98 Reviews
62 %
of reviewers recommend Waterstones
3.5
Based on 98 reviews
Shipping & Delivery
Delivery Methods
Postal Service
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Waterstones 1 star review on 16th June 2022
Deborah
Waterstones 1 star review on 16th June 2022
Deborah
Waterstones 1 star review on 16th June 2022
Deborah
Anonymous
Anonymous  // 01/01/2019
Accessible website, competitive pricing, special offers, newsletter, good communication fast shipping and alternative choice to collect in store
Helpful Report
Posted 7 years ago
Staff are very friendly and helpful. If you are looking for a particular book, they will search it for you. Also it's just a really nice and calm atmosphere in the shop, itself.
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Posted 7 years ago
Great communications about item and in store to collect within 2 days.
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Posted 7 years ago
Super helpful, great customer service
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Posted 7 years ago
The staff are always courteous, interested and helpful and often make suggestions of things i may enjoy based on my current purchases. An afternoon trip to town with time for a visit to this shop is my idea of Heaven.
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Posted 7 years ago
Great products and choice
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Posted 7 years ago
For many years Waterstones had a store in the middle of wimbledon. About a year ago they disappeared just in a flash, but now , thankfully they have returned with an even larger shop with extremely helpful staff, for which I am sure a large number of people are very grateful.
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Posted 7 years ago
Number of books ordered for Christmas and New Year gifts. All at good prices and delivered in quick time and in shop condition. Super service and all volumes received with big smiles by those unwrapping them.
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Posted 7 years ago
Had a calendar that I really wanted at great price and easy click and collect available online.
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Posted 7 years ago
They keep a wide range of books, review them regularly, and highlight different books and change their displays regularly.
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Posted 7 years ago
The book I ordered was delivered quickly and I received email correspondence advising me on delivery date
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Posted 7 years ago
Offered me ease of purchase over the internet with in store collection,including text updates
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Posted 7 years ago
I was able to find everything I needed quickly and easily, and the staff were very helpful.
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Posted 7 years ago
Good range of seasonal gifts as well as all the books and calendars
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Posted 7 years ago
Prompt exchange of item bought in error.
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Posted 7 years ago
Excellent friendly service
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Posted 7 years ago
Very friendly and helpful staff, and a very nice store to spend time in.
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Posted 7 years ago
The customer service was very good. They were very nice.
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Posted 7 years ago
A good selection of books - sometimes hard to find books elsewhere. Books packaged well.
Helpful Report
Posted 7 years ago
They processed an order very quickly for me and the assistants called me to say the order was in.
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Posted 7 years ago
Waterstones is rated 3.5 based on 98 reviews