“Bad Manager in Raleigh NC Store. I ordered registration letters/numbers for my boat and i was to pick up at the store. I received an email from West Marine that said "item(s) are ready for pickup". i drove 20 minutes to the store only to find out it wasn't there. I asked the manager to send them to my house when they arrived due to it being their fault. He refused and offered no apology. I cancelled my order.”
“Order battery boxes from them and probably did not do thoroughly research and the boxes did not fit my application. The return cost was more than the price of boxs. They did not email a return label and made the return cost up to me. I am now stuck with the order. Not happy with there return policy.”
“I ordered a Raymarine part over a month ago. I called twice with no help from customer service. Should be called customer no service. If you have another retailer, use them instead.”
“Lately west marine seems to be nothing but a clothing store. With maintenance items waxes cleaners can’t count how many times I go into Stratford Ct store and walk out with nothing then go over the the ship store of Hitchcock marine and get what I need”
“Can not believe. When I said to the parts guy. You don’t know what a battery tender is. He hung up the phone. When I called back no answer. This is the Old Saybrook location. I will Never spend a dime in that store again. Go somewhere else. You’ll be happier.”
“My son gave me a new Clarion radio for my birthday. When I hooked it up it did not power up. I took it to West Marine. After a huge hassle with "customer service" I was told I had to contact the manufacture of the radio. The radio was less than 90 days old and West Marine did nothing to solve the issue.”
“Longtime customer. Over 20 years.
Today I was told that my name is not on file. So no discount. Informed cashier if that is the case, then they lost a customer.”
“Terrible customer service. The Traverse City lost my order. Ok things happen. Yet I called three days in a row. Each day was told I would get a call back in a couple of hours after they looked for it. Never got a single call back. I am done with them”
“I went here to purchase Mildew Stain Remover for my boat. I could only find the "West Marine". brand and it was $19.00! I thought this seemed ridiculously expensive so when I got home I looked on line. The mildew stain removers ranged from $3.00 to $12.00. Many of the very cheap ones had excellent review scores. Every time I go into West Marine, I feel like every thing there is twice as expensive as anywhere else.”
“I’m adding to the already extremely poor service reviews of West Marine. No tracking on orders, no follow through in customer service department, lost orders, have yet to receive a callback from anyone working my case after dealing with over 10 people. At the local level you just get the run around because corporate treat them the same. DO NOT DO BUSINESS WITH THIS COMPANY, THEY WILL SCREW YOU IN AVERY ORIFIC YOU HAVE. It seems that it doesn’t bother them that their CS sucks with no attempt in to fix it. Absolutely unacceptable way to treat customers who spend their hard earned money with this company.”
“I'm tired of West Marine advertising discounts or rebates that are a come on. Read the fine print, anything good is exempt from the discount. You walk into the store, get to the check out only to find what you is not eligible for the discount. It's a come on just to get you in the store”
“Poor poor service no confirmation of order. No shipping date, called customer service long hold time. She said I will send a confirmation right out and got nothing. Tried canceling order they could not do that.”
“Ordered a couple very important and needed products. Didn't get a shipping confirmation for days. Tried to cancel the order but after several failed attempts to contact somebody there (they don't answer the phone, or their customer service chat) I finally got through to a supervisor and she said they could not guaranty cancellation! I already re-ordered and recived the products from Amazon. I will never do business with West Marine again ever ever everrrrrrrrr!”
