“Disgraceful. Online, they were selling Darjeeling and Assam discounted in the Black Friday sale. As I work in Birmingham, I thought I would visit the store and get it in person. At the store I was charged full price. That is the last time I will use Whittard. Their prices are high enough, so I it is not acceptable that they use false advertising to get your custom.”
“I placed an online order of mainly tea on sale on 27/12/18, was sent a mail informing me of the cancellation of one of the items (which was non sale, so no idea why it was cancelled), and a refund for that. The order arrived on 7/1/19, containing only half of the products I had ordered (I wasn't charged for the missing ones) with no explanation whatsoever. As it was a weekend, customer service wouldn't answer the phone, so I sent an email asking why items were missing that were even at this point still available online, and despite another email never heard again.Several unanswered phone calls and voice massages later I managed to speak to someone today who told me she had no idea what happened and unfortunately all sale items I wanted were NOW out of stock, so just too bad. The one item originally cancelled will now be posted to me- we shall see whether it arrives.
Absolutely appalling customer service, I have never experienced anything like it.”
Hi there,
So sorry you have experienced difficulty with your order. If you can please let me know your Whittard order number, I can look into this for you.
Best wishes,
Ebru @ Whittard
Hi there,
So sorry to hear you are not happy with your sand timer. Thank you for making us aware that the timing is incorrect, we will investigate this.
Best wishes,
Ebru @ Whittard
“company sent email saying my order was sent 2 weeks ago. Still have not received have sent 2 email, was told that I would receive the order by today. I have looked on the tracker and the order has not been sent. Why lie.”
Hi there,
So sorry you have experienced difficulty with your order. If you can please let me know your Whittard order number, I can look into this for you.
Best wishes,
Ebru @ Whittard
