Wilko Reviews

“ Do not touch this company, wrong product send to me on 3 occasions, still fighting to get the right product sent or a refund but no luck they have no idea what Customer Service means they don’t want to help just take your money. ”

“ I ordered a Velo Indoor Bike Trainer from Wilko and when I tried to set it up and use it the two main treaded axle retaining bolts were completely seized (rusted in place). It was supposed to be a brand new unit but it was unusable. The after sales service is poor and they still have not agreed to refund or replace the item weeks later. ”

“ Through chat, customer service offered a 50% refund, which I accepted, and I assembled the item using my own tools. ”

“ Despite confirming there was no delivery timeline, Wilko refused to cancel the order when I requested a refund and instead instructed me to “refuse delivery”. ”

“ Absolutely shocking! Are trying to refuse a refund or collect a fridge which was damaged by delivery drivers or in transit ! I haven't even opened it because the damage is clear from the gash in the cardboard box. ”

“ I received a email with different order from the Range now giving a delivery date of 06/11/25 this is unacceptable so I requested a refund of the full amount only for them to process the payment for the order despite the order being stated as processing. ”

“ Requested a cancellation and refund and of course they want me to wait 48 hours to get that approved as well. ”

“ Wish I had read reviews before buying from Wilko. Ordered a shed and didn’t arrive on day it was suppose to. Was told that there was no tracking information available and they would get back to me in 48 hours. Asked for a refund and no one has got back to me. You can only speak to someone by chat and they don’t reply to you. That’s £154 I have lost. AVOID!!!! ”

“ I contacted them, and they agreed in writing via WhatsApp to arrange a collection and give me a full refund. ”

“ And to add insult to injury, after all this hassle, wasted time, and stress, they had the audacity to offer me a measly 10% refund. ”