Login
Start Free Trial Are you a business? Click Here

Wilko Reviews

2.6 Rating 682 Reviews
B-
Happiness Grade
B-

Customer Service - Average

66.23%
Industry Average
The customer service is absolutely terrible and the online chat is also useless.
posted 3 weeks ago - S carter
Excellent service lovely staff at the Harpurhey store always friendly and polite
posted 2 years ago - Anonymous
Overall service was excellent I couldn't find what I wanted but a very helpful person on the shop floor showed me and the lady on the checkout(Jo)was very cheerful and pleasant, which makes all the difference
posted 2 years ago - Anonymous
I just want to say went to Wilkos to pick up some bird food and dog food and when I got to the cashier was very helpful very efficient and very helpful even helped me pack so happy with the service received from ms Constance
posted 2 years ago - Sheila browne
Always Excellent service from TINA T she is always positive and happy to help, as a long-standing memeber of the wolverhampton branch never ever had a problem with the service, even thou I loved my local branch on corner of SNOWHILL, but the newer branch in the mander centre has a lot more stock, and still great deals on offer thankyou kind regards Stacey
posted 2 years ago - Stacey
The service from Julie Jarrow branch was outstanding from start to finish helped with brands to brushes on the paint department knowledge was spot on so happy that she even helped me to my car as it was very heavy what a star ⭐✨
posted 2 years ago - Nicola Routledge
Good service off Dawn today . Very helpful . Wilko has been my favorite shop for years. Can always get what you want
posted 2 years ago - Susan Payne
I ordered two 5 litre cans of paint, one of which had a split on arrival. Judging by the level of mess I suspect it was the courier who had done the damage as he completely ignored the 'This Way Up' sign on the parcel also. I asked Wilko for a refund and within 2 hours they had refunded me the full amount, (including the undamaged can) as well as giving me a further 20% discount on a future purchase. Excellent service all round!
posted 2 years ago - Chris
I was on the self service so did not press enough button to obtain the receipt.
posted 3 years ago - Kirsty Atkin
The customer service is very good everyone was so friendly and very helpful when I was trying to find items I was looking for.
posted 3 years ago - Anonymous