Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These are over priced, poor quality examples of a sofa bed. I paid extra for instructions at delivery and partial assembly for easier move into home. Delivery people knew nothing of this so sofa had to be put thru window a d I was not given instructions in how to remove arms for future moving. Sofa bed is as uncomfortable as any I've ever slept on. Mattress makes no difference in how uncomfortable the bar in your back is. Bed now sags down to floor under sofa, leaving integrity of seating completely compromised. Sitting anywhere other that far edges is like sitting in a canyon. Buy a reasonably priced sofa bed. When gets as bad as my Willow and Hall sofa bed, you will be able to afford a bra d new one. DONT WASTE YOUR MONEY”

Helpful Report

Posted 3 years ago

“Customer service was good, delivery good also, but sofa not comfortable. Sitting on it in show room is different to ‘lounging on it’. The width of the seat is about 10cm too short for curling up or lying comfortably. I bought feather wrapped seat cushions but they have never been particularly comfortable. I should have returned within the period and rang to do so but was told that sofa would become more comfortable as we use it. Unfortunately not so. Style looks good, good fabric, but not comfortable. I am looking for a new sofa now. Expensive mistake.”

Helpful Report

Posted 4 years ago

“My sofa took just over 22 weeks to come. I must say I’m relieved that it actually arrived and was what I had ordered, as my experience with the company has been appalling. I was very patient at first as I know covid and brexit has effected all sorts of companies, but the customer service at Willow & Hall is particularly poor. The phone lines aren’t working. The apologies are lacklustre and meaningless. They didn’t contact me about the delays, I contacted them, every single time. I was fobbed off each time and the completion date was moved by 2 weeks on 4 separate occasions to the point where I was worried it was a scam and I would never get my sofa or see my money again. I measured my doors and they said it would fit, but when it arrived it didn’t fit through the door and I had to take a window panel out to get it into the room. A lot of unnecessary anxiety and stress that could have been combatted with good communication. Waiting 6 months for a sofa is actually hilarious! It’s really not worth using this company in my opinion. Such a shame as the sofa seems nice. Good customer service and communication is everything. They fail monumentally at this.”

Helpful Report

Posted 4 years ago

“Sofa ordered 1st May, won't arrive until September Sofa ordered 1st May No communication on where the sofa is, any updates at all apart from confirmation Called the phone line, busy Retried 20+ times Put on hold for 1+ hrs Through the customer service, nothing they can do to get me my order by the proposed 21st July originally cited Now told completion due 16th August Then they send to logistics week after Then we have to book the delivery itself so realistically it will arrive in September Unacceptable deviation from what was advertised as their product offering, won't arrive within 4months of paying for it and no communication to tell us so Just not worth it”

Helpful Report

Posted 4 years ago

“The sofa bed we bought from Willow and hall is great, but their customer service is not. Sofa was delivered with arm covers that do not match and a pull strap for bed mechanisms was missing. Over two months on... we are still waiting for them to rectify this.”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews