“I have choose wizz airways for the first time in my life. I was unaware about check in process. When I reached airport,(travel itinerary: ZEGTPS Abu Dhabi to Kuwait City – 5W 7021 Apr 15, 10:15 AM–11:00 AM) I paid AED380 for me and my wife as a special charge towards check-in fee charged by the airport staff agent. which is more than the cost of the ticket. As I wasn't aware about the process, I choose wizzair for the first time it was the worst experience of my life. I never recommend again anyone to choose such airline. Truly aimed to troll down passenger to airport by low cost ticket and then get more money out of it at them by threatening passengers when they reach airport.”
“Truly shocking customer service.
Denied board in April 2022, Nobody answering calls, no replies to emails.
Took then to small claims court, then no reply.
Approached Bailiffs who dealt with High Court writ, and who then attended their offices.
The good news is we managed to get our money before they go bankrupt!”
“Terrible- Wizz Air use endless delaying tactics or simply ignore valid claims for delays and cancellations and flout their customers consumer rights.Be prepared for any valid claims you may have if your flight is delayed or cancelled( which happens very frequently with Wizz Air) to never be paid.”
“Already booked a couple of times flights to Romania with Wizzair. I was always satisfied with their service and air fares. In times of Covid-19 it is hard to find a reliable airline that still operates sufficient flights and serves their customers. Wizzair is certainly one of them serving destinations in central an eastern Europe.”
“I understand Wizzair has had a lot of bad press due to COVID19.. BUT.. I actually had no problems acquiring a refund from them.
Our flight cost was only small (£81), so I expect it was easier to process what with it being such a small sum.
I am currently chasing multiple companies for 3 holidays I had booked for this summer, the other companies have been appalling and I am yet to receive any real correspondence, or refunds.
I'm aware that I'm one of the very few that will be giving 5-star reviews for this company, but based on my own experience I wanted to let others know that they have helped me, and hopefully will refund you all asap..
Best of luck to everyone trying to get their money back for their holidays, I'm still battling these other b*st*rds for refunds elsewhere!!
Try Revolve.com or your bank/credit card supplier may be able to conduct a section 75 or chargeback!!”
“Their website is buggy and slow to load. For my flight I was not able to perform the online check-in when I purchased the flight weeks in advance, and when I tried to check in the morning of my flight I could not. At the airport I was charged a hefty fee for the privilege of them checking me in and printing my boarding pass. Upon later examination there was some small print outlining the appropriate times for check in and the mention of fees to check in at the airport but I felt like I had been tricked out of my money.”
“The big company which doesn't care about the customers. Person from the customer service was so arrogant I did feel that wizzair on-line system mistake was my fault.”
