Zazzle Reviews

4.5 Rating 6,242 Reviews

88 %

of reviewers recommend Zazzle

Company Reviews

Questions

Metrics

4.5

Based on 6,242 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Got a Question?

Ask a question regarding Zazzle

What's your name?

What's your email adress?

Are the 11oz coffee mugs dishwasher and microwave safe?

Helpful Report

Asked by D Hall (3 months ago)

I thought it came with an ink pad? Mine did not..

Helpful Report

Asked by Christine Malinauskas (5 months ago)

The shipping envelope from USPS had 2 terrible rips in it. I waited to open when I was able to take some photos before I opened it - since I could see the custom pillow in those rips - and it had no other protective shipping packaging. I just opened it this morning and took photos of those 2 rips - one in center front over shipping label and one along the top where your return label was on package. Just let me know if you want me to send you photos - and I saved shipping envelope and thankfully my custom pillow was not damaged that I can tell at this time. I hope this question go to Zazzle customer service and not 'customers of Zazzle'. Thank you.

Helpful Report

Asked by Erna Thigpin (8 months ago)

Hello Erna, We are so sorry to hear that your order arrived damaged. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. Please contact our customer service department for assistance. We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953. We look forward to assisting you further Thank you, Katie Ann

Helpful Report

Answered by Katie Ann (8 months ago)

Great service

Helpful Report

Answered by Andy Mcy (5 months ago)

I ordered two sets of 10 invitations and envelopes and only received 16 invitations. Is ther anyway I could receive the remaining four invitations? Thank you.

Helpful Report

Asked by Ruth R. Staten (10 months ago)

Hello Ruth, We are so sorry to hear that your order arrived missing 4 invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. Please contact our customer service department for assistance. We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953. We look forward to assisting you further Thank you, Katie Ann

Helpful Report

Answered by Katie Ann (8 months ago)

I ordered two of the same coffee mug. One was perfect and the other had a flaw. can you help me.

Helpful Report

Asked by Maureen Lambert (10 months ago)

Hi Maureen, We are so sorry to hear that one of your Mugs had a flaw. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. Please contact our customer service department for assistance. We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953. We look forward to assisting you further Thank you, Katie An

Helpful Report

Answered by Katie Ann (8 months ago)

These were late & I paid to have them assembled & they were not. Then I wasn’t sent enough glue dots. Will I receive a refund of $9.00 to have them assembled plus a refund to expedite delivery?

Helpful Report

Asked by Amy Mosteiro (1 year ago)

How do I get the postcards in an invitation size?

Helpful Report

Asked by Tina Viltz-Flucas (1 year ago)

The phone case does not fit on my Iphone 13, though it was specified for that model. How do I get a refund, and do I need to ship it back somewhere?

Helpful Report

Asked by Amanda Todd (1 year ago)

My order was short 9 envelopes. What can you do?

Helpful Report

Asked by Kim Hankind (1 year ago)

Hello Kim, We are so sorry to hear about your order arriving with the wrong quantity of envelops. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. Please contact our customer service department for assistance. We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953. We look forward to assisting you further Thank you, Katie Ann

Helpful Report