“Your Team and service are incredible.. I love the happiness in the voices when I call, I love the immediate turn around of Arden’s, I love that I can track and trace my own order..
Bring back Whittaker’s chocolate!! And you’ll per the No1 in Nz medical supplier !!!
Kat”
Dear Kat,
Thank you so much for your incredible 5-star rating of Amtech Medical! We truly appreciate your loyalty and support. Your positive feedback means the world to us.
We are thrilled to hear that you love the happiness in our team's voices when you call, the immediate turnaround of our Arden's services, and the convenience of tracking and tracing your own order. It brings us joy to know that our team's dedication to exceptional customer service has not gone unnoticed.
Your satisfaction is our top priority, and we strive to be the number one medical supplier in New Zealand.
Thank you once again for your continuous support. We are honoured to have you as a valued customer.
Best regards,
Tracey
Customer Support Team
Thank you for your fantastic review, Nurses of Amtech Medical! We're delighted to hear that you found our phone service friendly and our ordering system easy to navigate. We're thrilled that you love the BONUS feature! If you need any assistance or have more feedback, don’t hesitate to reach out. We’re always here to help!
Thank you for your review, Emily! We appreciate your feedback. Just to clarify, we’ll be updating your name to Katie, and I want to reassure you that Cara is aware that I manage the orders. If you have any other questions or need assistance, feel free to reach out!
Thank you for your great review, Baraoi! We're so glad to hear that you found our team helpful and easy to talk with. Your feedback is truly appreciated, and we’re here to assist you anytime you need.
“Amtech is an outstanding company to work with. I’ve been dealing with them for over eight years and have consistently received exceptional service. As a practice manager with over 20 years of experience across multiple sites, I can confidently say that Amtech is, without a doubt, the best medical supplier in the industry. I couldn’t recommend them more highly.”
Thank you for your incredible review! We are thrilled to hear that your experience with us has consistently met your expectations over the years. Your confidence in Amtech as the best medical supplier means the world to us, and we truly appreciate your high recommendation. We look forward to continuing to support you and your practice!
Thank you for your fantastic review, Jono! We're delighted to hear that you had a positive experience with our product and service, as well as the quick shipping!
“Easy to use website with online chat function to ask about certain products. Always responsive to questions via email regarding orders too. Recommend”
Thank you so much for your wonderful review! We're thrilled to hear that you found our website easy to use and that our team was responsive to your inquiries. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Thank you for your great review, We truly appreciate your kind words about our communication. Rest assured, we're doing our best to get your items to you as quickly as possible. We look forward to serving you again soon!
“I received the wrong items, which were delivered to my home address. I am now waiting for the items I ordered. However when I pointed the error out to the 0800 number Daniel was very helpful. She sent the return labels and I delivered the 4 cartons to Post Haste pickup depot in my local town.”
Good Afternoon!
Thanks very much for the feedback. We are sorry about the inconvenience this has caused! We will take this feedback on board and look to improve our dispatch accuracy! Glad to hear that Danielle was able to help you resolve the issue!
“I had ordered an item and they had promised 2 day delivery. It has now been a week and my item is still not delivered. I am very disappointed in the service provided and will not be recommending this store to anyone needing urgent medical supplies.”
Good Morning,
I’m really sorry to hear about the delay you’ve experienced with your order. I understand how important timely delivery is, especially for medical supplies. Your feedback is essential, and I will be looking into this matter right away to see how we can improve our service.
Your parcel has been with the courier since 24th April, unfortunately this was Anzac do no delivery was made, This should be with you today.
If you have any further questions or need assistance, please don’t hesitate to reach out to us at 0800268324.
Thank you!
Thank you for the fantastic review, Joseph! We’re so glad to hear that our delivery was fast and met your expectations. Our team strives to ensure prompt service, and your feedback truly motivates us. We appreciate your support and can’t wait to serve you again soon!
Thank you for your fantastic review, Stephanie! We’re delighted to hear you found our service prompt and efficient. Our team works hard to ensure everything runs smoothly, and your kind words truly motivate us. We appreciate your support and can’t wait to assist you again soon!
Thank you so much for your great review, Lesley! We're thrilled to hear that you appreciate our quick delivery service. It’s our goal to ensure that our customers receive their orders promptly. Your support means a lot to us, and we look forward to serving you again soon!
“I cannot recommend Amtech Medical highly enough for their exceptional service and responsiveness. I urgently required a catheter flip-flop valve, and Amtech Medical exceeded my expectations by processing, packing, and delivering the order overnight. Their understanding of the urgency and their efficiency made a significant difference. My dad and I are sincerely grateful to the team at Amtech Medical for their outstanding support.”
Thank you so much for your incredible review, Asena! We're so pleased to hear that our team was able to meet your urgent needs with such efficiency. It's wonderful to know that our responsiveness made a difference for you and your dad during this time. Your gratitude means the world to us, and we look forward to continuing to provide outstanding support whenever you need it!
Thank you so much for your wonderful review, Ian! We're thrilled to hear that you found our service quick and easy. A little treat like a bar of chocolate is our way of saying thank you to our valued customers. We truly appreciate your support and look forward to serving you again soon! 😊
