“Your Team and service are incredible.. I love the happiness in the voices when I call, I love the immediate turn around of Arden’s, I love that I can track and trace my own order..
Bring back Whittaker’s chocolate!! And you’ll per the No1 in Nz medical supplier !!!
Kat”
Dear Kat,
Thank you so much for your incredible 5-star rating of Amtech Medical! We truly appreciate your loyalty and support. Your positive feedback means the world to us.
We are thrilled to hear that you love the happiness in our team's voices when you call, the immediate turnaround of our Arden's services, and the convenience of tracking and tracing your own order. It brings us joy to know that our team's dedication to exceptional customer service has not gone unnoticed.
Your satisfaction is our top priority, and we strive to be the number one medical supplier in New Zealand.
Thank you once again for your continuous support. We are honoured to have you as a valued customer.
Best regards,
Tracey
Customer Support Team
“Very disappointing experience
I placed an order on November 3rd to be delivered to Queenstown within 2–3 business days. When the delivery didn’t arrive, I contacted customer service several times by phone, email, and chat. Since it was delayed, I requested to change the delivery address to Wanaka, which was confirmed by the team.
However, after all this communication, the parcel was still delivered to Queenstown — exactly where I had asked it not to be sent. After more than 10 days, I still haven’t received my product, and no one has provided a real solution.
Extremely disappointing experience. I needed the product urgently, and not only did it arrive late, it never arrived at all. I would expect a refund and better communication from the company in situations like this.”
Hi Ezequiel,
Thank you for sharing your experience with us. We sincerely apologize for the frustration you've faced regarding your order and the delivery issues you've encountered. Your feedback is crucial, and we are actively working to improve our communication and processes to prevent situations like this in the future. Please reach out to our customer service team for assistance, as we want to ensure your concerns are addressed promptly.
Thank you for your understanding.
Warm regards,
Team Amtech Medical
Hi Luigi! Thank you so much for your stellar review! We're thrilled to hear that you found our ordering and delivery process quick and efficient. Your satisfaction is our top priority, and we appreciate your kind words!
Hi Clinical! Thank you for your amazing review! We're delighted to hear that you received good service and timely updates on your delivery. It's great to know that you're satisfied with the quality of our products!
“A straightforward transaction slightly compromised by conflicting messages from courier. However, the Amtech customer service representative was excellent and followed up several times with myself and the courier company. Our order arrived very promptly after that.”
Hi there! Thank you for your wonderful review and for sharing your experience with us! We're glad our customer service was able to assist you and ensure that your order arrived promptly.
“I have Osteoarthritis, and have had a number of foot and ankle operations, so that I can walk. The socks with tread ,I purchased ,are perfect, as they help me have more confidence, about not falling. Being longer and softer than many of the non slip ankle sox, I now have less discomfort when my feet and ankles swell”
Hi Gillian! Thank you for your fantastic review! We're so happy to hear that our socks with tread are providing you with the confidence and comfort you need. Your feedback means a lot to us, and we're here to support you every step of the way!
Posted 1 week ago
Hi Gillian! Thank you for your wonderful review! We’re thrilled that our socks are giving you confidence and comfort while you walk. Your satisfaction is our priority, and it’s great to know they’re helping with your osteoarthritis and swelling.
Hi Steve! Thank you for your kind words about our customer service! We're thrilled to hear that you find us efficient and professional. We strive to provide the best experience possible, and your feedback motivates us to keep up the great work.
“Order arrives promptly and is correct.
Only negative this time is nothing to do with the actual order just that when we do a big order previously chocolate has been hidden in the box which the administration staff were very side to note that there was none this time around.”
Hi Tracy! Thank you for your wonderful review and feedback! We're delighted to hear that your order arrived promptly and accurately. We appreciate your note about the missing chocolate – it seems like a fun tradition!
Warm regards,
Team Amtech Medical
Hi there,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with your order. It’s important to us that you receive your products in a timely manner, and we're here to assist you further. Please reach out to our customer service team for assistance, as we want to ensure your concerns are addressed.
Thank you for your understanding.
Warm regards,
Team Amtech Medical
Hi Ruby! Thank you so much for your perfect review! We’re thrilled to hear that you consistently enjoy our service. Your support means a lot to us, and we look forward to serving you again soon!
Warm regards,
Team Amtech Medical
“Website is misleading. Purchased an item and was under the belief that it was a carton not a singular product and the refund took an extended period of time/ will not be using this company again”
Hi there! Thank you for your feedback. We apologize for any confusion with your order and understand how frustrating this can be. We're continuously working on improving our website to provide clearer information for our customers. Your input is invaluable to us as we strive to enhance the shopping experience. We hope you'll reconsider and give us another chance in the future.
Warm regards,
Team Amtech Medical
Hi Victoria! Thank you so much for your fantastic review! We’re delighted to hear that you had a positive experience with our products, pricing, and communication. Your satisfaction is our top priority, and we’re here to help anytime you need!
Warm regards,
Team Amtech Medical
“Great product. However I thought I was getting a box of 12, as the advertisement illustrates an entire box. The text is a little ambiguous too as to whether you're purchasing one unit (from the box) or one unit (the entire box). If unclear, the image of the box then suggests that you are indeed purchasing an entire box. Suggest making this more clear to the customer and maybe adding a photo of a single unit to make this less misleading. If recommending to colleagues, I would suggest to them to check what they are buying. Thanks.”
Hi there! Thank you for sharing your feedback with us. We're glad you like the product, but we completely understand your concerns regarding the packaging and description. Clarity is important, and we appreciate your suggestions for enhancing the customer experience. We’ll definitely look into updating our images and text to make things clearer. Thank you for recommending us to your colleagues!
Warm regards,
Team Amtech Medical
Hi there! Thank you for your kind words about our website! We're thrilled to know that you found it easy to navigate and user-friendly. Your feedback means a lot to us!
Warm regards,
Team Amtech Medical
“Great service and great product! Ordering from the website very easy - back support product was described clearly, measurements given, so I knew it was what I required. The item arrived the next day, and is exactly what I need. It provides really good support for my spine. Thank you.”
Hi Carole! Thank you so much for your wonderful review! We’re delighted to hear that you found our website easy to use and that your item arrived promptly. It’s fantastic to know that the back support is providing you with the support you need!
“The website ordering is a bit confusing
Finally the staff on the phone helped me ordered 3 products.
But I have received one invoice for one product, another invoice for the second product; still awaiting for the third invoice for the third product?
Very confusing
Why cannot the 3 products come with one invoice?
Another point, the website has no way to edit my account?”
Hi there! Thank you for your feedback. We're sorry to hear that you found the ordering process confusing and that the invoicing didn't meet your expectations. We appreciate your comments about the website features and are always looking for ways to improve. If you need any further assistance, feel free to reach out to our support team.
Warm regards,
Team Amtech Medical
“The staff are very friendly and keen to help. Product knowledge appears to be very low. Invoicing and packing slips are all over the place - very confusing to have seversal packing slips with back orders repeated amongst what was delivered, and also multiple invoices.
Great range of products and easy to order.”
Thanks so much Bella for leaving us a review, we really appreciate it. We have taken onboard what you have said and we will look into further product training for the team. Take care and we hope to hear from you again soon.
Hi there! Thank you for your review! We’re thrilled to hear you were pleased with our pricing and enjoyed our fast communication and delivery. Your feedback means a lot to us!
Posted 1 month ago
Thankyou for your great feedback! We are pleased to hear you are satisfied with our service and products.
