“Very prompt service. Goods were as described on the website and delivered promptly. Price charged by Amtech was reasonable, but this price doubled once delivery costs were added. Delivery costs seemed excessive. I would probably buy from this firm again, but you do need to find a cheaper method of delivery.”
Dear Dennis,
Thank you so much for taking the time to leave us a 4-star rating for Amtech Medical. We appreciate your feedback and are glad to hear that you found our service to be prompt. We strive to deliver products exactly as described on our website, ensuring customer satisfaction.
We understand your concern regarding the delivery costs. We constantly evaluate our pricing structure to offer the best value to our customers. Your feedback regarding the delivery charges will be duly noted, and we will explore alternative shipping options to find a more economical method.
Once again, we sincerely appreciate your positive review and your willingness to consider purchasing from us again. We value your patronage and look forward to serving you again in the future.
Best regards,
The Amtech Medical Team
Thank you so much for your fantastic 4-star rating of Amtech Medical! We deeply appreciate your kind words and continuous support. We are thrilled to hear that our service delivery has been prompt and efficient.
At Amtech Medical, our aim is to provide exceptional customer service and meet all your healthcare needs without any delays. We are glad to know that our efforts have been recognized by loyal customers like you.
Once again, thank you for your valuable feedback and for choosing Amtech Medical. We look forward to serving you with the same level of dedication and efficiency in all your future endeavors.
Warm regards,
Tracey
Good Morning,
Thanks for the feedback! We encourage customers to order over $250 to get delivery free of charge, therefore if you have several orders to place we suggest you combine them.
Thanks! Please feel free to call if you have any concerns: 0800268324
Dear Zachary,
Thank you for taking the time to rate Amtech Medical and providing us with a positive 4-star review. Your feedback is greatly appreciated.
We strive to provide excellent service and ensure that our customers receive their orders promptly. It's fantastic to hear that you found our delivery to be very fast.
Thank you once again for choosing Amtech Medical, and we look forward to serving you in the future.
Best regards,
Tracey
Thank you Lois, for your rating! We sincerely appreciate your support and your kind words about our service. It's wonderful to hear that you find our online ordering process easy and convenient. Furthermore, we're thrilled to know that our email notifications regarding out-of-stock products and suitable replacements have been helpful.
“I am horrified to be asked for a review when I haven't even received my order.
I have now received the Ortholite knee support and it helps stabilise my knee. The initial delivery delay was caused by the courier company.”
Dear Stefanie,
Thank you so much for taking the time to share your feedback about your experience with Amtech Medical. We truly appreciate your valuable input and are grateful for customers like you who help us improve our services.
We sincerely apologize for the inconvenience caused by requesting a review before you even received your order. We understand how disconcerting and frustrating this situation must have been for you, and we deeply regret the oversight on our part.
To make things better, we would love to hear more about your specific concerns and any suggestions you may have. Our goal is to ensure that every customer has a seamless experience with us from start to finish.
Thank you once again for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.
Best regards,
Tracey
Amtech Medical
“Great service, good onine chat support with a live person not a chatbot. Good range of product at a good price. Only one thing to comment on is that as a guest purchase no invoice sent. That would be nice to have at the time of delivery (via email) so I didnt have tyo chase”
Dear Julie,
Thank you so much for your wonderful 4-star rating and for sharing your experience with Amtech Medical. We truly appreciate your kind words and are thrilled to hear that you found our service great, especially with the support of our live chat team instead of a chatbot. We also pride ourselves on offering a good range of products at competitive prices.
Your feedback regarding the invoice for guest purchases is duly noted. We understand the importance of receiving an invoice at the time of delivery, and we apologize for any inconvenience caused. Rest assured, we will take this into consideration and aim to implement improvements to better serve you and our valued customers.
Thank you again for being a loyal customer of Amtech Medical. We genuinely appreciate your continued support, and should you have any further suggestions or queries, please feel free to reach out. We're here to assist you.
Warm regards,
Tracey
Amtech Medical Team
Thank you for taking the time to rate Amtech Medical with 4 stars! We appreciate your feedback and are thrilled to hear that you were satisfied with our service.
At Amtech Medical, we pride ourselves on providing quick delivery to our valued customers, and we are glad that it met your expectations. Our team works diligently to ensure that your orders are processed and shipped promptly, allowing you to receive your products in a timely manner.
Thank you once again for your review, and we look forward to serving you in the future!
Best regards,
Tracey
Dear Bryan,Thank you so much for taking the time to rate Amtech Medical with 4 stars! We greatly appreciate your feedback and are thrilled to know that you found our services straightforward, fast, and efficient. Your kind words mean a lot to us and will certainly motivate us to continue delivering exceptional service to all our customers.
Once again, thank you for your support and for choosing Amtech Medical. We look forward to serving you again in the future!
Best regards,
Larney Currie - Amtech Customer Service
Thank you so much, David, for your 4-star rating of Amtech Medical! We really appreciate your feedback and your loyalty as a customer. We are delighted to hear that you are enjoying the easy hassle-free ordering, quick despatch and timely delivery of our services. We look forward to continuing to serve you in the future!
“This was the first time I had ordered from Amtech for my medical supplies and their website was well set out to order what I required which made it very easy and convenient to order the medical items I required. They were delivered to me promptly. I would use Amtech Medical again for my medical supplies extremely pleased to recommend them to others who require their services.”
Thank you very much for the 4 stars rating, Sheryl! We're so glad you were able to find the medical supplies you needed on our website and that the ordering process was easy and convenient. We're also pleased you received your supplies promptly. We hope to see you again soon and we'd be more than happy to be recommended to others looking for our services.
Thank you for your 4-star rating of Amtech Medical, Debbie! We are pleased to hear that our friendly and helpful reps provided you with great service. We are sorry to hear about the processing fee for online orders but are thankful for your loyalty.
Thank you so much for your 4 star rating, Alison! We really appreciate the kind words about our great customer service and our commitment to staying in communication even when items are out of stock. We are so glad to have you as a loyal customer!
Thank you for your 4 star rating of Amtech Medical, Jim! We are happy to hear that you had a positive experience with the order process. It's great to know that you received the order with little fuss and plenty of assistance when you had questions. We appreciate your feedback!
Thank you for your 4 star rating of Amtech Medical, Allan! We're so glad to hear that you had good communication, even though you had to wait a bit longer due to being a new customer and having to bank money first. We really appreciate your feedback!
Hello Merete,
Thank you for the feedback, as discussed just now, we are very sorry about this issue with our warehouse, which interferred with procedures you had booked. We will ensure this delivery now gets to you as soon as possible, and next time we will do better.
Thank you.
Larney - Amtech Customer Service
