“Sadly I have given them a star they should have minus 10000 stars they are an utter disgrace, no one to speak with, you register on line and nothing !!!! we have been with them since day one over 30 years and I am disgusted all I want to do is order a refill !!!!!!!!!!!!!!!!!!!!!!!!!!! I feel they have trapped our church into having no heating and not a sole to speak with yet the CEO gets thousand upon thousands pay rise> We cannot go to anyone else or they will charge us. Truly frustrated and very angry about to take to The Obadsman.”
“I am so frustrated it’s unbelievable.
Our tank has been on 0% for 14 days, I echo everything that has been said below. It’s disgusting we can be left like this with no answer on when we will receive the gas and we are unable to use anyone else. Hands are tied and it’s very stressful. Our health is now suffering because of it. I also have a young child and an elderly relative staying with us but we are going to have to move out as we can not live in our own home any longer. What’s the solution?”
“Service? What Service. Placed my order on line when at 20% on 17th Jan now the 31st and down to 5% Have a vulerable person in the house and can't get in touch with Avanti by phone and their website is not working. Not answering emails. If the weather was bad I could understand but this is ridiculous. Wont be a clinet much longer”
“This has to be one of the Very Worst Companies in Britain!
Never has so little been done for customers, they trap you in a contract so that they have exclusivity of supply. You order, wait 3 weeks, nothing happens, so to urge them to deliver you truthfully advise that you have no gas, ie zero on the tank gauge, thus no heating and no hot water. NOTE that you can't order if your gauge reads more than 20%!
If by a miracle you could find another gas supplier and buy some gas... they 'fine' you £220.50 for not having a tank gauge reading zero!!! Does Putin run this awful company? Will I soon be pushed out of a window in a 40 storey building for telling you the truth???
After weeks of waiting for a delivery we ran out... a whole week ago, so many times we have rung their number and suffered 45 minute waiting times, spoken to their staff, who always say that they will pass this on to Head Office. Response absolutely nothing, zilch, Total Silence.
With a view of writing to the CEO of the company, we checked the company out on the Government Website for Companies. Result? Well this grotty lot have had so many changes (too many to point a stick at!) of Directors over the last few years that one can see that it is a ship without a rudder, without leadership, it's no wonder that they are in such a mess!
Leadership = Zero.
Customer Satisfaction = Zero.
How many are customers wanting to dump them? Probably all of them, me included.
Do not under any circumstances give this useless crew a contract, you will forever regret it!!!
In the middle of all this they have written to me... 'Am I happy with their service?' (Honestly!) Then bold as brass... As of 3rd February your price will increase by over 10%!!! Does JK Rowling write their scripts?
Oh Yes, and this is not the first time that they have taken many weeks to deliver, they have done this twice before. There is a family nearby living with a frail 91 year old lady, you have guessed it, they are waiting too, and down to the last few drops of gas.
A high flying solicitor friend assures me that by not delivering the gas then they are breaking their contract... so is anyone interested in taking a class action against this dreadful lot??? I am looking for others to join in order to keep individual costs down. It does appear that we have a VERY good case.”
“Service good, with helpful staff until the winter months when you need them most. Gas under 5% in tank, despite orders being triggered at over 30%... Deliveries scheduled, but not made. No way to contact a person to resolve issues as phone lines ringing as unavailable. There has been a bad service for last few winters, but this year is the worst ever!”
“Very poor service and communications . Very difficult to get a gas delivery ordered even when promised! Renewing of contract was painful - no final renewal offered provided until after my contract expires! Would definitely not recommend this company”
“Dreadful company. We generated an order on the 24.11 2023. Still no delivery. We renewed our boilers in 2023 and if our tank runs dry they will intake air and probably cease to work. We are now 2% concerning gas for our hot water and cooking. Turned central heating off and our house is freezing and feels damp. Have spent nearly 17 hours on the phone to them ringing them every other day t9 be to,d the same thing 'rest assured we will not let you run out'. Right! Emailed Jeremy Vine BBC Radio 2 as he did a programme last Wednesday about Avanti, local MP, the Guardian, The Observer, the LPG regulator, Avantigas complaints (3 times) Avantigas gas enquiries (4times) Avantigas CEO , zilch! However I have now cancelled my direct debit and got a letter in the post the very next day yet they cannot schedule deliveries.
I am assuming it is because I am on a very low rate until my contact ends on 13.2.24 so my guess is they won't deliver until my contract runs out so they don't have to sell gas at a lower rate. Problem is Calor gas want your tank 20% full before they will take over the transfer. SOMEONE PLEASE HELP! 😡😡😡”
“We have less than 2% gas in our tank so not using our central heating as we are about to run out and after taking 2 days to speak to anyone and also being on Auto replenish at 25% no one can help. Tracey the person taking all the flack at the other end of the phone call can only apologise and pass us on as an emergency. No one as yet has been to make a delivery of gas to our tank.”
“As everyone else has stated, in their comments and there are lots..... I'm on tank monitoring, nobody showed up at 25%, waited a week, ordered for fill up 10th January 2024, now at 2%, called many times nobody obviously works there as nobody ever responds, no texts or emails for delivery. One year ago it all seemed a good service, WHAT HAS HAPPENED IN THE INTERIM, I guess more Managers than staff usual story with Corporate Britain today, complete SHOWER. As soon s I can change I will.”
“We are a commercial business (Pub/restaurant) reliant on gas. Placed our order on 11 Jan at just under 30%. Ran out on 26 Jan, called multiple times to chase and get a delivery date, taking over one hour to get through sometimes. All we get is no delivery is scheduled, "we understand" (clearly they don't!) and "sorry about that".”
“AvantiGas LPG failed to check our gas supply and to respond when we told them we were running out. In the coldest week of the year and despite numerous calls to them we ran out of LPG just as my wife arrived home from hospital after a 5 hour spinal operation. Friends rallied around to provide electric heaters etc. but she ended up back in hospital. When we eventually got a delivery it was only a partial delivery and will run out again in a few weeks despite pleas for another delivery. Warning DO NOT RELY ON THIS COMPANY AS THEY DO NOT CARE ABOUT THEIR CUSTOMERS!”
“I wouldn’t even give them 1 star !!!
We are on a telemetry gauge which was fitted 2-3 months ago so no excuse for no delivery. We are now virtually zero. Have emailed the company, having read about how hopeless the phone is. They have sent a pathetic reply with no indication of a delivery. Said it’s a busy time. Well winter comes the same time every year. That’s your job!! They are in breach of their contract.
We had the same thing happen 13 months ago. We were assured it wouldn’t happen again. Well guess what!
I encourage anyone affected to contact BBC Watchdog to expose this dreadful company.”
“Terrible customer service. It took me 52 minutes to get through and order on the 16.01.2024 I paid in full and paid £200 extra for 2 day delivery as normal service is now 10-14 days, I'm told and would have a call from them to tell me when it would be arriving. 22/01/2024 no call, on hold for 40 minutes and then told it would be escalated to logistics and they would be in contact within 72 hours. 24/01/2024, no call and told it has been escalated on 16th and 22nd and yet again on the 24th and i would be called within 72 hours! in the meantime I have tried to get on the website but that says its experienced problems and errors. 25th I rang again just to get told the same again!!!!! No account managers to call or supervisors to talk just those that answer the phone, I thought I'd press another extension as if i was a new customer but 40 minutes later no further forward. I cant believe the terrible customer service. I rang Calor to ask about an account with them answered in 5 rings.”
“I wouldn't have even given one star but didnt seem to be able to write a review if I didn't click on this.
Like the many other reviews. we ordered our LPG gas when it had reached 25% on the 3rd January 2024. We are now down to less than 8% and cannot get through to Avanti gas to see what the problem is with the delivery. We have been ringing each day and only once did we get a response. The rep said that someone would ring us the following day informing us about our order. It didn't happen and since then, they havn't answered the phone. Once they deliver, we will cancel our commitment with them as it is due for renewal. Not sure when that will be after reading the other reviews. I intend to put this out on facebook etc in the hope that someone will respond before we too run out of gas!!”
“I am astounded at how bad their service is (well, pretty much non-existent in our case. We have now been without gas since 8th Jan; there is gas in the tank but none coming through to the house. We need an engineer clearly. When I’ve tried to get through (we’re up to 8 times now), I’ve been on hold (and often then just cut off) for anything up to 1 hour and 20 mins. When we have spoken to someone, we’ve been assured of a call back within 6 working hours (didn’t happen), on the same day (didn’t happen) or cut off (twice). Received a call back 4 days later - they left a message and said that they assumed because we hadn’t (had the time to sit on hold?) called back again, the problem must have been solved. It hadn’t been. One person was helpful but could only suggest (this was the fifth call, but it hadn’t been suggested before) that we re-set the regulator ourselves. We did, numerous times and it didn’t work. I have just spent another 2 and half hours on hold and didn’t get through, twice cut off - again. Need to try again tomorrow. I have never known anything like it. Just unbelievable. Cooking on an small electric hob and have a couple of electric heaters, since 8th Jan…”
“Ordered gas for our bulk tank on 30th December when guage was at 25% in line with Avantigas process. Called Avantigas after 15 days to advise of no delivery and tank reading going down. Last week and this week, called Avantigas to explain that reading is near zero and that we have 2 people in household who have had transplant surgery with being immune deficient. Today 23rd January, called again and was told that they could not say when a delivery will take place, they cannot tell me what is wrong and then hung up on me in mid conversation. Not sure what to do next.”
“Absolute shower of a company. No customer service support. Very late deliveries. We’ve been without heating for two weeks. And still have no idea about delivery time.”
“AvantiGas is a disgrace, you spend hours trying to get through to customer services and when you finally do they cut you off or sometimes extremely rude. We are on automatic delivery with a pending order from the 4th January, which means we cannot place a new order. We are now day 6 without any gas, and no confirmation when or if they might fill our gas tank. My husband has an immune problem but they simply do not care. I rang Wednesday 17th January to tell them we had zero gas, I was promised a phone call back within 10 minutes, it is now 5 days and numberous phone calls later without any confirmation of a delivery. All we are told, it is that it is with logistics who don't receive phone calls or emails, a shambolic company. We have been so cold this last few days, it's not a simple thing just to move out because we have a dog. I was told by one representative that they have a duty to fill the tank within 7-10 working days from the order, but we are way over that now so I will refer them to OFGEM for failure in their duty of care.”
