“I made several successful investments with some brokers online before losing 80% of my savings to the trading broker. It cost me so much money and pain to invest in a broker that was not even real. But All thanks to, PAMELA EXPERTS for helping recover all my losses back '' PamelaExperts @ gmail. com '' am currently investing with them because they are reliable.”
“Totally useless After waiting over a year to fix telemetry and broken guages nothing done except lame excuses.Latest advise from Avanti "you can use our portal to update guage readings" That is difficult when the guages are bt=roken! Beggars belief..”
“For nigh on one year I have asked Avanti to fix telemety system as per contract.They ignore complaints and if do respond customer services ensure that nothing is done.
Incompetent and treat customers with contempt it seems.”
“Thank you To Frankie, who with her professionalism and determination got a delivery of gas confirmed for delivery tomorrow to my elderly parents house that was left with no gas, so no hot water or way of cooking. Thanks again Frankie, I hope Avanti know how lucky they are to have you. Peter Conway”
“We have had similar issues to others on here, vastly over inflated prices, huge wait times.
But to be fair, we did receive responses to emails (albeit saying they would let us know when delivery was scheduled) and delivery eventually arrived (2 months after we ordered it). We were beginning to worry that the £800 is pounds we have pre paid them would be lost to a non delivery. Delivery driver was very polite and apologised for delays, saying this was partly due to problems getting drivers and partly due to supply problems (apparently the manufacturers often sell overseas for a higher profit). Feels like the government should be managing this better.”
“Awful from beginning to end, nobody answers the phone or responds to emails. I’ve ended up getting a new LPG tank jus to leave avanti as avanti could produce no tank certification despite installing it several yrs ago;also all poor Avanti reviews on Trust Pilot are being removed, so guess whose side TP are on.”
“In line with each and every review on this site, mine would also be a minus star if it was at all possible.
I have been with Avanti for 33 years. In December 2023 our gas top-up was not provided and we ran out of gas over Christmas - no heating, hot water or gas to cook. Avanti told me they were replacing our tank so had run the gas down in preparation yet they did not warn me of this. I am in my late 70's, disabled, with breathing difficulties. I asked if the tank could be replaced at a more sensible time of the year to which they agreed. They arranged a small top-up and said a date would be advised in Spring. (Needless to say Avanti were not in the least bit bothered by my complaint that I had been left without gas for 10 days in the middle of winter).
I telephoned Avanti in March and they had no record of the tank needing to be replaced!! Ineptitude at its finest.
When the engineers arrived to take the tank away two weeks ago, they informed me that the site was not suitable i.e the paving slabs on which Avanti had placed the tank were no longer a suitable and according to the engineer the tank safety certificate had expired 4 years earlier - yet they continued with deliveries. They told me I would be without gas until a concrete base had been put down, I have had quotes of £800 - £1,200. I am a pensioner with few savings and I have been without gas for 11 days. Avanti have said I'm in contract until August which means Calor can't help. Avanti will not answer my complaint and have washed their hands of the matter.”
“We recently had to call Advanti due to a gas leak on the tank.
The engineer came late afternoon, didn't have the correct part , so disconnected the tank and said would be back sometime next week ?
The following morning there was an email to say that our site did not fit the safety requirement's and that they have put our account on stop until the necessary work is carried out
This affects our house , and 4 small businesses run from our Pet Care Centre
A Boarding , Day Care , Grooming Salon and Chiropractic clinic all unable to function
It is totally unreasonable to give no notice of a cut off of vital supplies, there is nil duty of care , This will be the 3rd time they have held us to ransom over the past
years , a truly disgusting company , making their own rules knowing we have no choice but to conform .”
“Absolutely disgusting company.
Been trying to switch suppliers for 4 months but as Avanti do not have the correct certification for the tank nobody will touch it. I’ve been ignored & lied to repeatedly. Having sent numerous emails to the complaints department I finally had a call back today after 6 weeks, and this was only due to the fact I’ve spent the last 2 days harassing them on the phone.
Complaints department literally just told me today that the online complaints form they ask you to fill in doesn’t come through to them but to another department & they decide if it’s worthy of being sent up the chain…..it appears having small children & no gas doesn’t qualify as being worthy of being sent up the chain of command!
Complaints guy admitted that they don’t have a copy of the correct paperwork but it has been done & the other companies should just take them at their word & accept the tank!
When I pressed the guy about how bad they are & if he had seen any of the online reviews he honestly told me that all the bad stuff is recent & up until a few months ago they were a 5 star company! After this, several other lies & a general lack of any acknowledgment of their failings he then hung up on me!!
I have just instructed Avanti to remove the tank & Calor are going to install a new one for £350…..I wish to god I’d done that at the start.
Final point…..the reason I decided to leave them was because last year I ran out of gas mid winter. They said I’d have to wait several weeks for a refill. When I told them I had a small child in the house they then said I could get gas in 2 days…..if I paid them £200…. what a disgusting pile of trash they are. GOOD RIDDANCE.”
“This is a copy of the letter I sent to the Guardian yesterday.
I have just read your article about Avantigas in today's Guardian. I was not surprised about how badly these customers have been treated because I am being treated with contempt, as a vulnerable 68 year old man who has had a heart operation and a stroke. Until March 2023 I was completely unaware about the LPG code of practice including the position of their tanks. It is stated nowhere in their contract! I was an LPG Direct customer until that company was taken over by Avantigas in 2019. Avantigas caused me no problems until early 2023 and then we had a visit (actually 2 visits) from their engineer, theoretically to check on the tank valves. He informed us that the tanks, which had been in place for over 40 years. were incorrectly sited. I made a complaint which Avantigas rejected and subsequently complained to their ombudsman, cdrl utilities. This was also rejected.
Both were rejected because my tanks had become non compliant with their code of practice, although nobody has been able to tell me when this rule was imposed. Please note that Avantigas did not take reasonable steps to ensure that these tanks were compliant with their code of practice before accepting this business;it is not a legal requirement. Nor did they refuse our business when we offered new contracts to them in 2020 and 2022.
Avantigas stopped supplying me with LPG last year and no other company would supply me. Unlike your other readers I AM STILL in CONTRACT. My tanks have been empty since last October and yet Avantigas still expect me to pay a maintenance charge! On empty tanks! They previously stated that there is a 12 week turnaround on removing their tanks from my property. After this time I reminded them of this and received a really unhelpful email explaining that it is a MINIMUM of 12 weeks??
I have actually missed something out. After that 12 weeks I sent a further letter to their CEO/ Managing Director. I am afraid by this time, only a year after my original complaint, I had lost patience with this and it does come across as an angry letter, which I attach below.
I would be most grateful if you could let me know if you can help. It has cost us £11,298 for a new electric boiler and water heater as there is no mains gas in our village and we are anxious to recover at least some of this, as well as to get Avantigas tanks removed from our property.
Yours sincerely,
CLIVE WILDERSPIN (Tel 07856 219811)
Quarry Top
Pippins Paddock
Ingleby Road
Stanton-by-Bridge
Derby DE73 7HT
07/03/2024
Customer/Complaint no. 000524029
The Chief Executive Officer
Avanti Gas Ltd
UGI House
Gisborne Close
Chesterfield
Derbyshire S43 3JT
Dear Sir or Madam,
Let me start by saying that I understand why you have an apparently all-encompassing contract.
I refer you to my recent failed complaint and all the correspondence relevant to my case. Please note that my complaint failed both directly with your company and also with your so- called Ombudsman, CDRL Utilities. The sole reason was because my tanks (2) which had been in situ for over 40 years were mysteriously found to no longer meet your Code of Practice, because they were deemed to be sited too close to our house. We were only told about this last March 2023 after you had been supplying us for 5 years. According to your engineer there was nowhere else suitable to site them and your Code of Practice exists to protect your customers.
For this reason, your company decided to stop supplying us with any more LPG as at December 2023, having previously said that they may supply us with a small amount. For most people this ‘might’ be acceptable but for a vulnerable 68-year-old like myself who has had open heart surgery and simultaneous stroke it seemed extremely harsh treatment. Neither your complaints handler nor CDRL Utilities even alluded to this in their very ‘selective’ complaint responses. By the way I did not choose your company: you bought my contract as part of the LPG Direct purchase in 2019.
I strongly request you to read ALL the details of my complaint so that you fully understand my predicament and how your colleagues have responded to me. The amount of time I have had to spend in making this complaint to yourselves and CDRL Utilities is more than significant, yet justified.
Since then. I have received numerous reminders about maintenance charges which I apparently owe despite having had no LPG left in the tanks since October 2023 and repeatedly asked that this should stop. I received the most recent one only last week. It appears that your company is very poorly organised and different departments do not communicate with each other.
It is most interesting that these tanks were due to be changed or replaced this year, 2024. The visit by your engineer, apparently to change the valves, appears to have been a cynical attempt to avoid paying for this !!?? Or was it simply coincidence??????
BUT by far the most annoying thing has been the NEGLIGENCE shown by your company in continuing to deliver LPG for the last few years despite the fact that you must have trained them all about siting of tanks – or was this also NEGLIGENCE on your part; failure to provide adequate training????
May I also draw your attention to the fact that your company promised me that they would remove your tanks etc from my property within 12 weeks. This time has now passed and I have not heard from anyone within your organisation!!!
CLOSING
As a result of your company’s actions, I have had little choice but to spend over £11,000 on a new electric boiler and water heater as there is no mains gas in our village and no other LPG company will supply us.
From the above, I sincerely hope that you, at the very least, sympathise with my situation and feel very guilty indeed.
In conclusion, I do expect a meaningful reply, not least regarding the SAFETY issue, your company’s NEGLIGENCE and your inability and/or unwillingness to remove your equipment from my premises.
The buck stops with you. OR DOES IT? In your reply I do NOT want an apology or meaningless platitudes. I expect well considered words and actions directly from your own brain and do not expect you to delegate this to your subordinates! You can consider this as a new complaint if you so desire.
I am aware that I can take this through the press and/or social media. In the light of the Post Office scandal, I shall be very persistent in following through on this. I don’t care how long it takes!
Yours faithfully,
Clive Wilderspin”
“STEAR CLEAR!!! Appalling service.
Run out of gas again, will now have to spend the whole Easter bank holiday with no heating. Was promised a callback after the first phone call, no call back!
I phoned them again to be told the head office was now closed and I would not receive gas for at least five days.
Would like to score a zero star review, but the minimum you can put is one.”
“We were pushed into signing a contract. Then sent an email saying our price was increasing before we had even had a delivery at the agreed price. Was told this was due to “wholesale gas price”, but Ofgem shows this has declined. So, placed an order a week ahead of price hike - no delivery and now been told we will be charged whatever the price is when delivery happens. Surely that is not legal? Certainly not ethical!!”
“A terrible company. Why do they wait until our tank is virtually empty before promising a delivery? We have been at zero for five days now. I have elderly inlaws living in my house, so we now have the prospect of no hot water or heating, with a cold snap forecast in the next couple of days. They have zero responsibilty to their customers. If this was British Gas there would be items on consumer programmes on TV and Radio about the terrible service. Why is this not headline news?”
“Simply awful, told we were priority due to elderly vulnerable parents. Told it would be delivered, never turned up, told it would be the next day, never arrived. 5 days later and it hadn't even been out for delivery as apparently the tank ran out of gas 2 days ago?! 7 days without heating and hot water. Simply awful, then told if WE were lying that the gauge was at 0% we would have to pay. After a week of lies from various people, passed from pillar to post. Countless call backs that never happened. Avoid like the plague. A sham of a company.”
“I no longer need the tank
They have asked £700 to uplift it
Beware if you go into contract and might not need it in future
It can stay where it is will grow clematis over it it has 40 percent LPG in it
Not sure who would be responsible if it leaks”
“This is the most useless company we have ever delt with.Today we have no gas even though our order was placed FIVE weeks ago because they have no delivery drivers??Our Business now can not function without gas.Absolute disgrace.”
“Useless, they have failed to top up my tank that is now empty. Can not get thro on phone and website will not recognise my e mail address. Regrettably I have not found the CEO contact info but will waste as much of his time as he has mine. DO NOT USE THIS COMPANY IF YOU CAN AVOID IT!”
“I reiterate all the previous reports . Gas order in November 2023 . Tank down to almost zero . Been told if it’s not zero they will charge me £215 plus vat fine . Quite unbelievable if I don’t accept this they won’t escalate it !!”
