“We brought our Baby Studio body pillow back when we had our first baby in 2018. I used it gor everything, for sleeping when pregnant, when birthing, for feeding baby to also helping him lie down and sit up.
Since then I have used in the same way for my other two boys only to replace the pillow cover every 2 years due to wear and tear.
I love it!!! Couldn't do without it!”
“We love how easy and seamless the transaction was. after sales care is amazing. Would def purchase from them again. They like to help customers to fix issues!”
“I have yet to receive my order placed in Aug. I will most likely have to return what I have purchased as my newborns would have grown out of the size I got.”
“POOR AND SLOW CUSTOMER SERVICE
I Was extremely happy to find a retailer for the potty I was after however after submitting my order, my experience with Baby Studio went markedly downhill.
Firstly after reading many reviews regarding their “fast” delivery, I was extremely disappointed when it took more than 4 weeks for my order to be dispatched.
Secondly I received notifications on 2 separate occasions (2 weeks apart) that I was getting a refund for some of my items with no explanation as to why. So it seems that because it took a month to dispatch my order, items may have no longer been available.
Thirdly I contacted Baby studio on 2 occasions (2 and 4 weeks following order placement) asking for an update of my order as I had not received any notification. The first time I received a response saying that the package would be dispatched in the next few days and 2 weeks later I received no response.
Fourthly due to the delay in receiving my goods, the item I ordered was further reduced in price, I asked for a partial refund due to the inconvenience of waiting and did not get a response.
I have no issues with the products I ordered though. I haven’t used them yet but they look to be of a good quality.”
“This store had their annual stocktake and mentioned on their website that items purchased wouldn’t be mailed until a specific date. The date came and no correspondence regarding an eta on the item. Multiple emails to follow up went unanswered. It took a refund request from PayPal to get my items shipped. Regardless, the items arrived too late to go in the gift hamper I put together. Disappointed in the lack of communication. Won’t buy again”
