Back Market Reviews

“ Back Market is an amazing place to buy phones and tablets and I will tell you the reasons why. 1. Quick delivery 2.Gives exactly what you asked for(condition, colour, type) 3. Insurance provide all repairs I ordered a fair tablet with an attached keyboard. The keyboard was poor and the tablet got hot quickly. I paid for insurance before so I requested to repair. I sent it off. The customer care was amazing with letting me know what was happening during the delivery. They sent it back straight away. The tablet is fixed and a new keyboard was restored. I appreciate how they were attentive to detail and valued communication. 4. Honest and quick service This is why I recommend backmarket Even if a worse condition is bought, insurance covers it ! Thank you backmarket for providing electronic at an affordable price with good quality !! ”

“ Ordered a overhauled Magic Mouse 1 from this company. Received it in astoundingly rapid order from Scott in New Mexico, carefully packaged. Items price was extremely reasonable and was in excellent conditio and even came with fresh batteries. Even to critical eye, couldn't be told from new. Mouse paired easily and performs all functions as advertise. An excellent experience in all respects. ”

“ Quick delivery 2. ”

“ Great place for Refurb phones Really happy with my purchase of phone. Delivery was quick too and phone arrived with 12 months warranty.Say thanks! Here is £10.00 to spend on Back Market with this code: a655a1bc296283f8 Choose from thousands of professionally refurbished electronics and appliances at up to 70% off! ”

“ Customers should be cautious when dealing with this company, as their handling of warranty claims and returns raises serious concerns about transparency and accountability. ”

“ The phone finally returns after this case being open for 2 months 6. ”

“ No one was listening! Their site goes around and around so, I had no choice but to request a returns slip, even though it was of no use, as it was domestic only and I was in Thailand with the phone. ”

“ Bought an iPhone in "Excellent" condition and it couldn't even be set up. Tried to get fast support but their customer service takes a long time to respond and won't rush any resolution. Just says wait the 7-9 days to see if we think there's a problem. The phone doesn't work... just send a new one or issue a refund. It's not that hard! ”

“ I requested a refund and have been met with a wall of automaton customer service refusing to help and repeating that all they can do is have me send it in again for repair. ”

“ It really feels like they're deliberately trying to make the return as difficult as possible to avoid giving me the refund I'm entitled to. ”

“ Had an issue with a phone whilst under the warranty, they sorted my refund out and kept me informed along the way, great customer service!!! 😎 ”

“ Quick and helpful customer service. ”

“ Brilliant service, my new refurbished phone arrived very quickly, looks like brand new, would definitely recommend this company and would certainly use them again, very happy customer ”