“I recently placed an order for the full set of Bath Pillows on Nov 10th order and received 10% off my order($54.90). Now I received a text today saying ordered pre-Black Friday and received 25% of my total order before I even received my order, which would have been($137.25).
Shouldn’t I get a credit back for $82.35 for the difference since I haven’t even received them yet?
Answer: No
Great product poor customer service!”
Dear Allen,
We are very sorry to hear about your recent experience and appreciate you bringing it to our attention. The team reviewed your order and see that unfortunately we were not able to honor this discount because your item was already in-transit and got delivered the next day. We will always do our best to accommodate the discount prior to order leaving our warehouse.
We apologize for any inconvenience and wish you a lot of fun with your item.
Best regards,
Team BADESOFA
“Descriptions were helpful.
Ordering was easy.
I received an order acknowledgment email.
Then there were crickets. For weeks. In an “Amazon-esque” world it’s helpful to hear something from the merchant.
Once my order arrived, off of back-order which they neglected to say, the product was far better than I ever expected! Just tidy up the customer communication piece and you’ve got a stellar company!”
“The online shopping experience was easy and the website is designed well. I thought all the images and videos of the products were very helpful in my decision-making process. Overall, I am satisfied with the online store.”
“I had difficulty getting my shipping address accepted on the website. Customer Service was great working with me until the problem was resolved. My bath pillow is pure luxury and I feel totally indulgent every night while using it. Such a difference in how one enjoys some me time!”
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