“AVOID!
They list products on their website that they do not have in stock. I was left waiting 2 weeks for racquets that never arrived. When I contacted Sam there was no reply for days and then excuses about email issues.
Refund via Klarna still not confirmed on my account and their manner is rude and unapologetic.”
“Waiting over a month for 2 tennis racquets. Terrible communication and customer service….will never use again and on the verge of processing a claim for refund through my credit card.”
“After a week with no delivery and no contact, I have now been asking for a refund 3 times and nothing has materialised. I was assured when Paige answered the phone that she was sorting the issue as we spoke but there was no action. They have sent various emails since then to confirm a refund but the £58.98 has not appeared in my account. Very poor and disappointing.”
“Very disappointed with product, very overpriced and not worth the price at all. Tried to contact customer services but no response from email sent at all. Contacted the mobile number and spoke to Sam who said he would phone me back about my email but never heard from him since. Basically an overpriced product which the husband didn't like and will never use. Sadly a total waste of £85.00.”
“We never redeived our order and no one has answered any of our messages and no one answers the phone. Moey has been taken but no prioduct supplied!!!”
“Order 6 tins of golf balls. Only got 5. The packaging had been tampered with and resealed. I informed the owner and he said he would get onto it but I heard nothing.”
Hi Liana
Your order was apart of the Ten Project Programme and the racket will be given to your child at school during their Ten Project lessons instead of being shipped from us.
Many Thanks
Bassline
“An awful business. No correspondence. Don't reply to emails where there is a partial delivery. Save your money and go to a proper company. Simply appalling”
Hi Howard,
Thank you for your feedback. We did contact you regarding the partial delivery as this was an issue out of our control. As an apology for receiving one of your items a little later, we also sent you a voucher that you can use on your next purchase. I hope you have received this, if there is any issue then please email paige@bassline.shop and we can get this re-issued today.
Many Thanks
Bassline
