“AVOID!
They list products on their website that they do not have in stock. I was left waiting 2 weeks for racquets that never arrived. When I contacted Sam there was no reply for days and then excuses about email issues.
Refund via Klarna still not confirmed on my account and their manner is rude and unapologetic.”
“Waiting over a month for 2 tennis racquets. Terrible communication and customer service….will never use again and on the verge of processing a claim for refund through my credit card.”
“After a week with no delivery and no contact, I have now been asking for a refund 3 times and nothing has materialised. I was assured when Paige answered the phone that she was sorting the issue as we spoke but there was no action. They have sent various emails since then to confirm a refund but the £58.98 has not appeared in my account. Very poor and disappointing.”
“Superb customer service, highly personal. Totally recommended for choice / range of products, price and speed of delivery. If something is the wrong size, they go ther extra mile to get you the right size expediently.”
“Very disappointed with product, very overpriced and not worth the price at all. Tried to contact customer services but no response from email sent at all. Contacted the mobile number and spoke to Sam who said he would phone me back about my email but never heard from him since. Basically an overpriced product which the husband didn't like and will never use. Sadly a total waste of £85.00.”
“Had a very good experience with Bassline in trying to find a tennis racquet I couldn't find anywhere - I used their online chat and got instant answers even out of hours. I wasn't sure how i wanted the racquet strung and so they had their in house expert call me to discuss which type would be best for me. Racquet arrived in good time and I am a very happy customer. Thank you Bassline.”
“My initial order got lost after finally getting in touch (with the company (they didn’t initially respond to emails but were great through instagram DMs) they posted out a new one the same day. The racket is absolutely brilliant and so light for my son. Overall I’d say it was a positive experience and I’d order from them again.”
