“Lack of transparency on delivery dates. They say immediate delivery before you buy.. but then it takes 2 weeks for the delivery - and they will say it is clearly stated in the tiny words.”
“If I could put 0 stars I absolutely would!
Product advertised as ‘suitable for outdoor use’ and after only 8 weeks (during summer & covered as advised whilst not in use) the product is mouldy. Their ‘customer service’ simply replied they would do nothing to help replace/refund as the ‘weather has been humid’ and think this is acceptable. I asked to go to the complaints team and was told their customer service are the complaints team and they will do nothing further.
On top of this we purchased with a ‘get £100 cash back when you spend £300’ offer. Only to find the £100 was a voucher (I had to chase multiple times to receive) & can only be used when spending an additional min £300. These additional T&Cs were housed on a page inaccessible for customers.
Sneaky, unhelpful, falsely advertising & no care for the customer receiving poor quality products. Shrugged off with no consideration and left with £320 of mouldy furniture.”
“HONESTLY: AVOID, AVOID, AVOID BELIANI; I ordered a shower screen and the advertised delivery time was 5-7 days. I wrote to Beliani and asked them to be frank about delivery times as I was doing a refurb and was working to deadlines. The product took 15 days to arrive. When I tried to return the product unopened and ask for my money back, Beliani offered 45 GBP cash out of the original cost of 220 GBP. I do feel this company borders on the fraudulent given my experience and the poor reviews across the board.”
“Nicht im geringsten! Das Bett ist schlechte Qualität, Lattenrost mit Plastikverbindungen, wirklich billigst gebaut.
Wir haben mit Zusamnenbau bestellt, der wurde nicht gemacht. Hat 210 Euro gekostet. Jetzt zahlen Sie nur 90 Euro zurück. Sie behaupten, die Spedition hat das Bett ins Haus getragen, was nicht stimmt, und verrechnen 110 Euro. Diese Firma ist einfach betrügerisch tätig. Es gibt so viele gute Firmen, kaufen Sie nicht bei Beliani. Nur Ärger. Wir stellen das Billigbett jetzt ins Gästezimmer, und bestellen ein Qualitätsbett bei Home24”
“Well, to start off when I tried to order this coffee table their webpage wasn't able to calculate the delivery to Central London/Marylebone, which forced me to e-mail them.
The first contact went smoothly, they sent me a payment link on the 1st of September and I paid it right-away.
On the 5th of September I still hadn't received no e-mail in regards to the delivery whatsoever so I decided to e-mail them and I was informed that they would contact the logistic team and found out more about it.
On the 6th of September after 24 hours I still hadn't heard back so I decided to e-mail, no one bothered to answer, then I called and Lydia told me it was a human mistake and nobody had processed my payment and luckily I had called then they fixed it.
So nearly a week later I still don't have my coffee table, I don't have my invoice, I don't have the exact delivery date and no compensations whatsoever for a mistake that wasn't even mine !
The whole experience was very bad and unprofessional/unorganized and felt like they didn't care that I planned in advanced to have the coffee table right now, but because of their mistake I have to simply accept.”
