“Said you had stuff in stock. Spent some time placing order. Waited some time then got an email saying it wasn’t possible to process order and got a refund. Would be wary of using.”
Dear Jon,
Thank you for sharing your feedback. I would like to sincerely apologise for any inconvenience caused by this situation, I understand it must have been frustrating to you. There has been an issue with stock availability at that moment, which is why we were unable to deliver your order and must have cancelled it. However, since then we learnt from our mistakes and improved our services to prevent this from happening again. I really do hope that you will make a purchase from us once again so that we can show you that since your last order, we worked very hard to become the best at what we're doing.
Wishing you all the best, Freddy from Buildiro.
“A bit disappointing to receive a credit note on 22 June for items ordered and paid for on 13 June, with nothing in between! Why take the customer's money if it's not possible to fulfill an order? I'm London-based too...”
