“My very first purchase from this company I really do wish I had did my research before ordering anything from this company. This is my first and last order. My order came damaged and I have tried emailing them and phoning them but I have had no response back from them. My order that I have paid for is not fit for purpose and only fit for the bin. If anyone is thinking of ordering from this company then please don’t do your research read the reviews first”
“This is the worst cake craft store I had ever ordered from and it’s my first time ordering from them.
I got an email a day after I ordered that my items had been dispatched but no tracking number was provided.
What was supposed to be delivered within 48 hours has not been delivered yet and it is already a week. I have called and emailed them severally and no response whatsoever. This is extremely exasperating.”
“Completely a waste of time to order from them. They will show you products on their web and then when you place your order they will tell you it is awaiting stock. This happens all the time. I'm done ordering from them. Rubbish!”
“Complete joke of a place, worked here for 3-4 weeks, the owner is a bully and his mom is so rude speaks English then in her own language and she looks and laughs.
Slave labour is what they want and a complete fraud when they pay you it’s wrong. Surprised they are still trading or haven’t be shut down by trading standards or the tax people.
Orders for next day never go out on time
But tell customers they do whole business is wrong because of the greedy owner who thinks he’s something special 0 stars”
“I wouldn't even give this company 1 star. PLEASE DO NOT BUY from them, they have taken my money and not sent me anything, i have contacted them numerous times and don't get anywhere. The telephone lines never work.”
“This company should be illegal and the ceo jailed for fraud. Worst company I’ve had the displeasure and unfortunate pleasure of dealing with. Absolute joke and thieves. I am beyond angry. Over £300 pounds worth of orders not shipped over a month ago. Absolute rubbish”
“Can I just say be aware when ordering from the Cake Craft Company. I ordered at 10.46am on the 29th March with a next day service and I am today only receiving my complete order. I didn't receive anything till 31st March as they didn't dispatch until the following day (although shipping is stipulated 12pm cut off). Upon receipt there was a batch of 10" cake boxes missing. I then couldn't get through to customer service as they simply didn't answer the phone. All I got was bounce backs of someone will be I touch within 48 hours. I had to cancel orders for Easter as I was 10 short on boxes - that's £200!
I was then treated like a criminal being told at to send photos of receipts and grilling over what was in the package. 7th April was my last communication.... I then heard nothing for ages and randomly 15th April I got an email saying Royal Mail will deliver your parcel tomorrow (I'm not home I'm at work) so now I will have to trek out to the post office as Royal Mail don't give an alternative postage options... and it's Friday and our sorting office isn't open till Monday.
Not an apology in site and not even a refund for my next day postage as it's quite clear from the off it was never a next day service despite the fact there was boxes missing.
So yes moral is don't use them because if something goes wrong they are shocking! I strongly believe a company shows it's true colours when something goes wrong and how they handle it.”
“Poor order, ordering experience and customer service.
I was initially told my order had been ‘lost’ but later told that there was an error with orders placed on 21st March. However this was only communicated to me once I’d queried why my order was taking so long to arrive.
Couldn’t get through to customer service via phone, and email took a long time but I was finally informed a replacement order would be placed with priority delivery.
I eventually got my order on 10th April, a day later than required, as it had been dispatched with Royal Mail 48 hour service rather than 24 hour service, despite me repeatedly indicating this order was urgent and delayed through no fault of my own.
I also discovered that my 10’ silver round cake drum board turned up insufficiently packaged, dirty and looked used!!
I have been extremely disappointed and shall not be purchasing from here in the future, or recommending any fellow bakers do the same!”
“I will never ever order from this place ever again. Worst service possible on Earth. have to apply for chargeback from bank for money back. this should be illegal. DO NOT ORDER HERE. no replies, waiting on goods for month, no nothing, rubbish”
“They don’t even deserve 1 star!!
I placed a large order and paid £8 for next day delivery.
3 days later it arrived. Was told it was passed from dpd to Royal Mail as my mainland address is not classed as mainland! They offered to credit the next day postage amount to my account as a good will gesture! Eventually, after days of messaging, I received a refund for this.
Then I can to use one of their products, a silicone egg truffle mould, that I planned to use candy melts and cake inside. It was not possible to release the cake in tact. After searching the Internet for answers it became evident that the contents have to be frozen in order to release them. This was not stated on the product information.
Cake craft company refuse to pay for the return postage, even though this item is not fit for purpose, as they failed to state important usage details. This has gone on for 11 days now. I was promised a prepaid return label a few days ago and now they are saying there’s nothing wrong with the product and all moulds have to be frozen for contents to be release! Which is incorrect! They are now ignoring my messages! So I am stuck with an item I cannot use.
Absolutely shocking customer service! I’ve been completely messed about. And to ignore customers issues is disgusting.
I will never order from them again!”
“VERY ANGRY
ordered during covid for business. No reply, didn’t ship. Didn’t respond. I’m still without my item a month later. No way of contacting them. So so angry”
“Zero stars if I could. They sold me the wrong inks for my printer and after I told them they asked me to take pictures and videos of the inks to ensure and prove that they are indeed the wrong product. Then they asked me to send them back to them only to tell me that the inks I send them back are not the ones that they stock. Not only I did not get a refund they are plus one set of ink that they mysteriously identified as the wrong type but then not stocked by them.
I am out of words for how terrible Cake Craft is, it is outrageous that they actually stole from me (because they DID).
Do not shop from them.”
“Worst company I've ever had the misfortune to deal with. Bought 5kg modelling chocolate on Receipt of goods past dated. I would not have purchased under par goods knowingly. Have tried to contact by phone and email, not even had the decency to reply. Doesn't deserve a one star. AVOID AT ALL COSTS!!”
“Wont be using them again, have over charged me and wont issue the refund, despite replying several times to say they are 'looking into it'.
Its now been over a month....”
“Avoid Avoid Avoid!!! like a plague...Shameful service. Product I ordered on the 18th still hadn’t arrived. Their number doesn’t work. No one picks up. No tracking information attached. Avoid Avoid Avoid!!!!!”
“I’ve been waiting at least 3 weeks for a refund and a shipping quote and have received neither despite being told on numerous occasions that I would get it within a couple of days. Felt like you e basically lied to my face and stolen my money as I yet have to receive anything”
“Very disappointing company
Not worth the 1 star,
Order place 6th june payment taken. STILL Waiting, emailed several times tried to phone several time all to no avail, no communication at all.
My order value is almost £50 which had been taken from my account very annoyed with these people
MY ADVISE DONT USE THEM.”
