Cake Craft Company Reviews

"They don\u2019t even deserve 1 star!! \r\nI placed a large order and paid \u00a38 for next day delivery. \r\n3 days later it arrived. Was told it was passed from dpd to Royal Mail as my mainland address is not classed as mainland! They offered to credit the next day postage amount to my account as a good will gesture! Eventually, after days of messaging, I received a refund for this. \r\nThen I can to use one of their products, a silicone egg truffle mould, that I planned to use candy melts and cake inside. It was not possible to release the cake in tact. After searching the Internet for answers it became evident that the contents have to be frozen in order to release them. This was not stated on the product information.\r\nCake craft company refuse to pay for the return postage, even though this item is not fit for purpose, as they failed to state important usage details. This has gone on for 11 days now. I was promised a prepaid return label a few days ago and now they are saying there\u2019s nothing wrong with the product and all moulds have to be frozen for contents to be release! Which is incorrect! They are now ignoring my messages! So I am stuck with an item I cannot use. \r\nAbsolutely shocking customer service! I\u2019ve been completely messed about. And to ignore customers issues is disgusting. \r\nI will never order from them again! "

"They don\u2019t even deserve 1 star!! \r\nI placed a large order and paid \u00a38 for next day delivery. \r\n3 days later it arrived. Was told it was passed from dpd to Royal Mail as my mainland address is not classed as mainland! They offered to credit the next day postage amount to my account as a good will gesture! Eventually, after days of messaging, I received a refund for this. \r\nThen I can to use one of their products, a silicone egg truffle mould, that I planned to use candy melts and cake inside. It was not possible to release the cake in tact. After searching the Internet for answers it became evident that the contents have to be frozen in order to release them. This was not stated on the product information.\r\nCake craft company refuse to pay for the return postage, even though this item is not fit for purpose, as they failed to state important usage details. This has gone on for 11 days now. I was promised a prepaid return label a few days ago and now they are saying there\u2019s nothing wrong with the product and all moulds have to be frozen for contents to be release! Which is incorrect! They are now ignoring my messages! So I am stuck with an item I cannot use. \r\nAbsolutely shocking customer service! I\u2019ve been completely messed about. And to ignore customers issues is disgusting. \r\nI will never order from them again! "

"Terrible ! Pleases a aid this company at all cost . Order arrived 2 weeks late !\r\n\r\nWrong item received instead of a \u00a350.00 stiletto show kit I received two pieces of styrofoam .\r\n\r\nTried to contact several times getting no where fast. \r\n\r\nTrading Standards to be contacted on Monday as I\u2019ve been fraudulently miss sold a product .\r\n\r\nPlease avoid ! Unless you want to be disappointed "

"Terrible ! Pleases a aid this company at all cost . Order arrived 2 weeks late !\r\n\r\nWrong item received instead of a \u00a350.00 stiletto show kit I received two pieces of styrofoam .\r\n\r\nTried to contact several times getting no where fast. \r\n\r\nTrading Standards to be contacted on Monday as I\u2019ve been fraudulently miss sold a product .\r\n\r\nPlease avoid ! Unless you want to be disappointed "

"Terrible ! Pleases a aid this company at all cost . Order arrived 2 weeks late !\r\n\r\nWrong item received instead of a \u00a350.00 stiletto show kit I received two pieces of styrofoam .\r\n\r\nTried to contact several times getting no where fast. \r\n\r\nTrading Standards to be contacted on Monday as I\u2019ve been fraudulently miss sold a product .\r\n\r\nPlease avoid ! Unless you want to be disappointed "