“Carpet Barn were supposed to fit flooring for my 79 year old mother on 7th November. Turns out that Amtico hadn't delivered enough flooring to Carpet Barn-which they only discovered after they had screed the floor. They now can't fit until 18th November. In the meantime my Mum's flat is in disarray. I asked for some compensation for this inconvenience as a good will gesture and was told they wouldn't compensate us unless Amtico compensated them. Makes you wonder how financially secure they are as a company? Watch this space for an update but given that we paid in excess of £6000 for this I would suggest they rebrand as Carpet BURN!”
“**Warning!** - Installers will damage your property; and the shop will do nothing about it. Carpets were fitted very poorly with tool & knife marks along brand new skirting boards. Carpet Barn don't answer emails, when I called in the shop I was told to come back as the manager was not in today. I requested a call back which was promised but never came. One of the sales people told me that their installers are considered 'private contractors' and there is nothing they can do. Avoid this place AT ALL COSTS. I wish I'd gone to Shaw's!!”
“Very disappointed with their fitting and after service. Do not use for Karndean fitting. Totally ruined our flooring and would not rectify. I wish I had used an independent fitter to get a professional job at a cheaper cost.”
