Citizen Watch UK Reviews

Name: Citizen Watch UK
Address: Citizen House, 7 Ashville Way, Berkshire, Wokingham
Rating: 4.78

4.8 Rating 1,125 Reviews

95 %

of reviewers recommend Citizen Watch UK

About Citizen Watch UK:

Citizen, a trusted name and brand leader in the watch industry for over 100 years, is known the world over for its uncompromising values: technical precision, innovative mindset, quality craftsmanship and design excellence. The first to create quartz crystal and titanium timepieces, Citizen was also an early pioneer in advocating for the environment, launching the first light-powered watches with proprietary Eco-Drive technology in 1976, thus adding eco-mindful as a core value.

Citizen takes a forward-thinking, socially responsible and inclusive world view: creating quality timepieces at superior value for all citizens of the world to enjoy every minute of their time. And our deep-rooted respect for self-development guides our corporate philosophy: Better Starts Now. Whether it’s creating a better product, a better customer experience, a better planet, Citizen embraces opportunity and growth.

Visit Website

Phone:

0118 989 0333

Email:

support@citizenwatch.co.uk

Location:

Citizen House,
7 Ashville Way,
Berkshire
Wokingham
RG41 2PL

Citizen Watch UK 5 star review on 9th May 2025

197

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The purchasing through Citizen was great, no issues at all. Dealing with support, however, was a different story. Watch arrived with a very loud rattle from inside the case. Contacted support via online chat and was told I could send it in for adjustment and directing me to servicing and repair. I thought this was odd, as a brand new purchase, same day as delivery. I went to the website to return for a refund instead, and this wasn't working. Went back to support, who said I should "negotiate with the dealer I bought it from" - I replied by saying it was them and never heard back. Had to start another ticket before I could return it. Now waiting for my money back - I'd buy from an authorised dealer next time, if there is a next time.”

Helpful Report

Posted 7 months ago

Good afternoon, Thank you for taking the time to leave a review on your recent purchase. We sincerley apologise that you have encountered a negative experience. To ensure we can assit you further in this matter, a member of our Support Team have been in contact. We hope to hear from you soon.

Posted 7 months ago

“Got watch with a discount because Citizen were unable to fix my Citizen watch so unhappy with inability to fix watch”

Helpful Report

Posted 1 year ago

Dear David, Thank you for taking the time to leave a review. I deeply apologise that our Repairs Team were unable to fix your watch. I hope you enjoy your new Red Arrows Chronograph model, recently purchased using your discount code. If you ever need any further assistance, please do not hesitate to contact our Support Team: support@citizenwatch.co.uk

Posted 1 year ago

“Could not use. I have been trying to arrange for the return for some time.”

Helpful Report

Posted 1 year ago

Dear David, thank you so much for taking the time to provide us with your valuable feedback on your recent purchase. We sincerely apologise for the inconvenience caused in regards to your efforts to arrange a return, we understand how frustrating it can be. Please use the following link to start your online return through our portal: www.citizenwatch.co.uk/returns Returning your watch is free, please re-use the postage box the watch arrived in, ensuring the re-packaging is adequate to protect your watch. Please complete the return part of the form and let us know the reason for your return. Please include this in the box with your watch. If you are using the same delivery bag, ensure you cover the original delivery label. If you need any further assistance with returning the item, please contact our Customer Support Team at support@citizenwatch.co.uk

Posted 1 year ago

“I have given the watch a poor rating. Although it is a very nice watch the very big problem that I have is the luminosity of the dial at night.This feature is the main feature which encouraged me to buy it. I need to be able to read the watch in the dark as I have to get up through the night without disturbing my wife but I cannot read the time . This is because the numerals being so large that it is not possible to see the hands at all easily even when donning my specs. I think that the hands need more luminosity with the numerals being a little smaller I am not very short sighted so I am naturally somewhat upset . I should also add that the luminosity is not consistent across the face being less bright at the top although this is not important to me . I was intending to write to you sooner but I am not normally one to complain so I am glad of this opportunity I would like to add that I have owned a citizen for many years and have been very pleased with it infact the only reason I bought the new one was that ithe old one began struggling to recharge fully during long nights and low exposure to light in winter Kind Regards”

Helpful Report

Posted 1 year ago

Dear Barry, Thank you for taking the time to provide us with your feedback on your Citizen Watch purchase. We truly apologize for the inconvenience you experienced with the luminosity of the dial at night. Please do not hesitate to contact our Support Team (support@citizenwatch.co.uk) who would be happy to assist you further in rectifying your product experience.

Posted 1 year ago

“Maybe it's me but I cannot get more than 2 days out of battery often less causing watch to go into time only. Not very happy with display on wellbeing or updating data”

Helpful Report

Posted 1 year ago

Dear Brian, Thank you for taking the time to share your feedback about your experience with Citizen Watch UK. We sincerely apologize for the inconvenience you've encountered with the battery life of your watch. We also regret to hear that you are not entirely satisfied with the display regarding wellbeing or updating data. As stated by our Support Team, we are happy to asess the model further and issue a full credit. Thank you again for your understanding.

Posted 1 year ago

“Not great. the sensor does not work if you have tattoos, so as a fitness tracker, its pretty much useless.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Steve. We are really sorry to hear that the sensor does not work. Unfortunately, tattoos can affect the sensor into thinking the watch is not worn. If you want to return the item for a full refund then please email support@citizenwatch.co.uk and we would be happy to help in any way we can. Again, we apologize for the issues you have faced and thank you for your honest review.

Posted 1 year ago

Citizen Watch UK is rated 4.8 based on 1,125 reviews