Classic Blinds & Shutters Reviews

Name: Classic Blinds & Shutters
Address: 154 Parry Street, Newcastle West, New South Wales
Rating: 4.84

4.8 Rating 173 Reviews

95 %

of reviewers recommend Classic Blinds & Shutters

Company Reviews

Metrics

4.8

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Classic Blinds & Shutters 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was hoping that the shutters installed would have a tighter seal against the sun.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. Our shutters are designed for style and durability, but we understand that light control expectations can vary. Please feel free to reach out to us - we’d be happy to discuss possible solutions to help better meet your needs.

Posted 4 months ago

“We have used Classic Blinds on a number of occasions for shutters in our apartments and have always been delighted with the service and quality of product received. Unfortunately our experience this time was somehwat disappointing. We enquired about a blockout curtain for our bedroom and visited the Showroom in Parry Street. We were shown fabrics and what we thought was an example of what we were receiving if ordered, but what we ended up with was not what we were shown in the showroom. The curtains we ordered we understood woud have a backing curtain (blockout) loosely stitched to the front curtain but 'apparently' this costs extra. What we received were curtains that are attached to the backing fabric with a plastic 'labelling gun' type thing. It looks clumsy, and very very cheap. I was told that this is industry standard but I think it may be the 'basic;' standard of whoever the supplier is that Classic Blinds are using. An example of this type of 'join' is not what is shown in the Showroom and if we had been told the stitiching cost extra - we would have paid for this. The Customer service staff were lovely and did offer for us to have the curtains taken down and sent to Sydney to have them stitched but we declined this offer as it is a very large window/door space with direct morning sun and we really didn't want to risk being without a window covering for what could be an extended period of time. Just a heads up for anyone ordering curtains to clearly know what you can expect once the curtains are made. Hopefully Classic will also have an example in the Showroom moving forward of all options purchasers have in regards to the curtain finishes.”

Helpful Report

Posted 9 months ago

Thank you for your feedback. We sincerely apologise for your experience as it is definitely not reflective of our usual standards. As we mentioned, this situation arose due to a new staff member who was not yet fully familiar with every detail of our product range, and we are committed to ongoing training to prevent this from happening again in the future. In this instance we have offered multiple times to rectify the issue promptly (within a 3-day turnaround), and that offer still stands. We would love to hear from you directly to resolve this matter and assure you that, as always, we are committed to achieving a positive outcome for all our customers.

Posted 8 months ago

“We are reasonably happy with the product installed, the outer frame sealing feature works well but we are a little disappointed with the light leakage coming through around the blade structures. We had hoped for a lot less external light penetration. The Service we received was excellent.”

Helpful Report

Posted 9 months ago

Thank you for your feedback, and we’re sorry to hear that you’re not fully satisfied with the shutters, but we're here to help. Our team will be in touch shortly to discuss possible solutions and ensure we address your concerns. We appreciate your business and look forward to resolving this for you.

Posted 8 months ago

“Appointment time was between 12 and 2pm. Arrived at 545pm. Waited around all afternoon. Shutter looks good.”

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Posted 11 months ago

Thank you for your feedback. We sincerely apologise for the late arrival - we understand how valuable your time is and will use your feedback to improve our scheduling and communication in the future. We are really pleased to hear that you love the look of your new shutter!

Posted 10 months ago

“Prefer the old way of fitting shutters Also the time for delivery of shutters”

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Posted 1 year ago

Thanks for your constructive feedback, Maree - we are constantly trying to improve on our processes and lead times, so I will pass on your thoughts to our production team.

Posted 1 year ago

“I felt that the process was too long.... measuring up twice delays the process....measure once correctly then the delay on fabric arrival was disappointing as I initiated the chase up to be advised there was a problem with the fabric arrival when we were under the impression that fabric would be here in Newcastle factory. Deposit paid end of January installation week 2 of March ....”

Helpful Report

Posted 1 year ago

We appreciate you taking the time to share your feedback with us. Whilst we always strive for efficiency, detail and accuracy are paramount in all aspects of our business (hence our 'measure twice, cut once' mentality!). Thank you for bringing this to our attention though, we understand delays can be frustrating and we'll definitely review our processes to see how we could have improved on this moving forward.

Posted 1 year ago

“The blinds and curtains look good. The consultant was helpful and showed a good selection of fabrics. The installer did a great job with the installation. Thankyou to both. Since the installation there has been no follow up, and no acknowledgement of my payment..somewhat disappointing in this regard.”

Helpful Report

Posted 1 year ago

Than you Sue, we appreciate your positive comments about your experience with us. We also take on board your feedback in regards to follow-up. We will make sure to address this and ensure better communication moving forward.

Posted 1 year ago

Classic Blinds & Shutters is rated 4.8 based on 173 reviews