Hey Clinton,
Thanks for the feedback. I’m so sorry you have received a faulty item :(
I can see you have yet to email us and let us know of this issue so I have just reached out to you via email to get this one resolved! Looking forward to hearing from you.
Thanks, Madi
“Never had any issues, usually my order comes on time and I order quite often and I understand that once it leaves the shop it’s probably in Aus Post hands. But I paid extra for express postage. Took a week to come instead of 2-3 days. Not the end of the world but I received an email saying it was delivered but my housemate was home all day and didn’t see it arrive. I searched around my front yard, then I started to worry that it had been stolen and it was my boyfriends upcoming birthday.
Anyway the box was delivered the following day, but I don’t know why it would be processed as delivered if it wasn’t. The box was damaged and squashed someone had put more tape around the box to stop the bottom opening and the stuff falling out. It’s tolerable because it’s only 2 hats in there but would of been unacceptable if anything else as it would of been broken.”
Hey
I am so sorry to hear about your order!
I cannot see any communication with you so far regarding this one so I have reached out via email to get this fixed!
Look forward to speaking with you soon.
Thanks,
Madi
Hey Hieu,
I can see your parcel was delivered within the estimated time frame but I do not want to leave you unhappy with your experience.
I have reached out via email to get this resolved.
Look forward to hearing from you.
Thanks,
Madi
“Cool greys arrived in awesome time without the flaws some are reporting... also I’m entering raffle for Uni blue 1’s ... soooooo if I could have another W , that be great 😍”
