Culture Kings Reviews

"I really liked this brand. Placed my first order. My address was auto populated by Facebook and sent to the wrong address without confirmation. I informed Lakota to cancel my order prior to shipping. She took days to respond and it was too late. Refused to help or offer a credit. Very disrespectful, terrible customer service. They feel like a scam to me which is a shame cause I had high hopes. I'm attaching an email response I got from Lakota for context to show just how unprofessional and rude Culture Kings is. STAY AWAY!"

"I really liked this brand. Placed my first order. My address was auto populated by Facebook and sent to the wrong address without confirmation. I informed Lakota to cancel my order prior to shipping. She took days to respond and it was too late. Refused to help or offer a credit. Very disrespectful, terrible customer service. They feel like a scam to me which is a shame cause I had high hopes. I'm attaching an email response I got from Lakota for context to show just how unprofessional and rude Culture Kings is. STAY AWAY!"

"If there was an option to give zero stars, Culture Kings would be the prime candidate. My experience with their customer service has been nothing short of a complete and utter nightmare. I reached out to them for a simple request: to ship my order to Bulgaria, which they assured me was possible. But in a turn of events that feels like a bad joke, my order ended up being sent to Miami \u2014 a place I have no connection to.\r\n\r\nThe horror began when I tried to rectify this egregious mistake. Culture Kings' customer support might as well be a ghost service because all my urgent emails and messages might have gone into a black hole. Their response time is atrociously slow, and when they do find the time to grace you with a reply, it's nothing but unhelpful, templated responses that do nothing to address the situation at hand.\r\n\r\nBut it gets worse. Not only did they fail to correct the delivery address, but they also left me completely in the lurch, ignoring my pleas for help. The lack of accountability is staggering. It's as if once they have your money, you cease to exist for them. Their support is an illusion, a faint promise of help that never materializes.\r\n\r\nI have been patient, I have been persistent, but Culture Kings has been consistently appalling. They've transformed online shopping from a convenience into a convoluted catastrophe. Their disregard for customer satisfaction is blatant, and their incompetency is on full display.\r\n\r\nTo anyone considering shopping with Culture Kings: run the other way. Save your money, save your time, and spare yourself from the inevitable frustration that comes with dealing with this company. They're not just a letdown; they're a masterclass in how to be the worst. Culture Kings is not just dropping the ball; they're throwing it into the abyss of customer service failures.\r\n\r\nDo yourself a favor and find a retailer that respects its customers and understands the basics of e-commerce. Culture Kings clearly doesn't. Scammers is a term I don't use lightly, but how else can you describe a company that takes your money and offers you a headache in return?"

"Bought a necklace for a Christmas Present and it had a huge black blemish on the chain \r\nI thought the Culture King branding was good quality apparently NOT \r\nI'm so embarrassed and yet to receive store credit \r\nCustomer Service not existent once they have your money"

"Bought a necklace for a Christmas Present and it had a huge black blemish on the chain \r\nI thought the Culture King branding was good quality apparently NOT \r\nI'm so embarrassed and yet to receive store credit \r\nCustomer Service not existent once they have your money"

"Bought a necklace for a Christmas Present and it had a huge black blemish on the chain \r\nI thought the Culture King branding was good quality apparently NOT \r\nI'm so embarrassed and yet to receive store credit \r\nCustomer Service not existent once they have your money"

"Worst online experience and no customer support little service. Error on website . Shoes clearly $99.95 I was charged &129.95. Tried to call, email, chat. Still have not had a return phone call. Poor service poor experience."