“Always very happy with great service from Culture Kings and on this occasion, with the swing man jersey purchased. Just one niggle - I had used a $20 voucher first time around toward my purchase, but the voucher was declined upon exchanging the jersey size. It would have been nice to have the voucher honoured for the exchange item, as it was originally used within correct dates in good faith.”
“OMG... Best service i could have asked for, although i only ordered on the website, i recieved the shoes that we needed for school within 4 working days :) Awesome !!”
“The fact I always express post everything from you and it still takes well over a week is a joke ! . Everyone 4 days tops CC slowest post dispatch ever”
Hey Debbie
Thanks for the feedback!
It seems your orders were placed with standard shipping and not express! Despite this, I have reached out via email to try and turn this around for you.
Look forward to your reply!
“It took forever to get my shoes it’s seems to be culture kings that take forever other shops I have ordered from are 3 days max! I ordered shoes from your competition 4 days after I placed my order with you and they came quicker than yours”
“shipping time was 6-15 days but item was sitting in the warehouse for 10days and after 10days day it was shipped to me so technically item takes over 25 days to reach at destination. please mention that time clearly in order so customer don't have to wait for 15 days....”
Hey Waqar,
I can see your parcel was delivered within the estimated time frame but I do not want to leave you unhappy with your experience.
I have reached out via email to get this resolved.
Look forward to hearing from you.
Thanks,
Madi
“CULTURE KINGS DO LOOK AFTER THEIR CUSTOMERS
Thanks to Madi from CK who chased up my lost order, she gave regular updates on the process and kept open communication :) I was made to feel like a valued customer.
Thanks to everyone at Culture Kings for your redolution.. You guys Rock”
Hey Ben,
Thanks for the feedback!
I’m so sorry that your goods still haven’t arrived!
I can see you haven’t reached out to us regarding this one so I have just emailed you to get this one resolved!
Looking forward to hearing from you.
Thanks,
Madi
“I’m conflicted about the pants. I absolutely love the style but my first pair split on first wear. Culture Kings we’re kind enough to send me a new pair, which on first wear the fly snap fell off. Very disappointed in Stussys quality, seems to have dropped. Can’t be bothered sending the second pair back so I will reinforce them myself.”
