Hey Thomas, I can see our Customer Experience team are currently in contact with you via email regarding your missing parcel.
We would absolutely love to get this resolved for you if you don't mind responding back to our most recent response :)
“My son really loved the jacket and in these tough times it was great to receive something for free. This was his birthday and Christmas present combined - so THANK YOU!”
“Couldn't find the tshirt in size M anywhere else, so I was almost dubious they had it and would be able to deliver it so fast.
The Tshirt arrived in about 10 days after ordering, only 5 after being dispatched, which was the expected time.”
“Haven’t received my item yet, so still waiting can say I’m pretty disappointed it’s taking so long, when I have packages glciminh from other places coming on time”