“I was going to give it a 3 out of 5 because the proof the team sent was a different font from what I designed. Also sizing on their sticker builder is not correct. But scored it a 4 out of 5 becuase they were very responsive and fast when resolving the issue I had. Overall happy with the quality and service.”
Thank you for your feedback, and we're sorry to hear about the issues you experienced with our advanced designer. We truly appreciate you bringing them to our attention. Our digital team has already made updates to the design visualiser to help prevent these problems in the future. We're also working on a dedicated FAQ and how-to guide to support customers using the designer going forward. We're glad to hear our team was able to resolve your concerns quickly, and we’re grateful for your understanding.
“Great labels for my 16A cable stock. Although if you are covering the label with clear heat shrink to extend longevity like we do, watch the heat as they can distort if they get too hot. Will be ordering more in the future.”
Hi Dan, thank you for your positive review. With regards to the clear heat shrink tab, this is not made from heat shrink material and is produced with an adhesive to simply apply the clear wrap on top of the print. This will provide durability to the print without a need for heat.
Thanks again, Custom Labels
“Vert quick and very easy to configure. Custom Labels knew what we wanted and were able to provide it at a reasonable price, will definitely use again.”