Decorum Interiors Reviews

Name: Decorum Interiors
Address: 6 South Molton Street, Mayfair, London, City of London
Rating: 4.55

4.6 Rating 78 Reviews

90 %

of reviewers recommend Decorum Interiors

Company Reviews

Product Reviews

Info

About Decorum Interiors:

Your premier destination for luxury furniture, exquisite lighting, and captivating interior accessories. Explore our website and discover the perfect piece to transform your home into a haven of timeless beauty and sophistication. Welcome to the world of Decorum Interiors, where luxury meets your unique style.

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Phone:

01450 367 567

Email:

info@decorum-living.com

Location:

6 South Molton Street,
Mayfair,
London
City of London
W1K 5QF

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Decorum Interiors 5 star review on 19th June 2024

Lisa Killbourn

Decorum Interiors 5 star review on 14th June 2024

HELENA EASTON

Decorum Interiors 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent products but they took a long time to come”

Helpful Report

Posted 6 months ago

Hi Anna, Thank you for your 4 star review. I can see that you placed your order on 6th March 2024 and your estimated delivery date was 26th April 2024 but we actually delivered this 4 weeks early on 20th March 2024. These products are ordered in from Valencia, Spain so do take a little longer to arrive to the UK and then to customers after we Quality Control check. For future reference we do now hold a lot more stock of these in the UK to speed up orders to around 4-7 days now on most fragrances. Decorum Marking Team

Posted 6 months ago

“Very pleased with the products I received from Decorum. Good and timely delivery.”

Helpful Report

Posted 6 months ago

Dear Ali, Thank you for your fantastic 5-star review! We're delighted to hear that you're pleased with the products you received and that the delivery was timely. Warm regards, Decorum Interiors Marketing Team

Posted 6 months ago

“Bought the black bobble vase. It’s gorgeous! Delivery date given 2 weeks so o was prepared for a wait but delighted when it arrived in 3 days! Very well packed and no issues.”

Helpful Report

Posted 6 months ago

Dear Jacqueline, Thank you for your glowing 5-star review! We’re absolutely thrilled to hear that you love the black bobble vase and that it arrived sooner than expected. Your satisfaction is our priority, and it’s great to know the packaging met your expectations. Best wishes, Decorum Interiors Marketing Team

Posted 6 months ago

“Bought large bobbled dish delivered safely within days, excellent service”

Helpful Report

Posted 6 months ago

Dear Nigel, Thank you for your amazing 5-star review! We’re so glad to hear that your large bobbled dish was delivered safely and promptly. Your satisfaction is our top priority, and it’s wonderful to know our service met your expectations. Best regards, Decorum Interiors Marketing Team

Posted 6 months ago

“Purchased a libra plaque at a fraction of the price Next was selling. Very pleased with item and delivery. Had to return a couple of items and found that I needed to contact to make sure everything was OK. Only get 14 days to return. Received refund no problem. Would buy from again.”

Helpful Report

Posted 7 months ago

Dear Claire, Thank you for your wonderful 5-star review! We're thrilled to hear that you found great value in your libra plaque and are pleased with the delivery. It's also great to know that your return experience was smooth and hassle-free. Decorum Interiors Marketing Team

Posted 6 months ago

“I just bought some items its so beautiful.thsnk u very much”

Helpful Report

Posted 7 months ago

Dear Ruby, Thank you for your lovely 5-star review! We're so pleased to hear that you find your new items beautiful. Decorum Interiors Marketing Team

Posted 6 months ago

“Amazing products, I wish we had a store to get the diffuser that I love (Provence lavender)or a warehouse to get delivered in a few days because unfortunately there’s a delivery charge….anyway I’m still going to order from you guys 😊 THANK YOU PS. Unfortunately my reed diffuser spilled on the way here”

Helpful Report

Posted 7 months ago

Dear Valued Customer, Thank you so much for your amazing 5-star review! We're thrilled to hear that you love our Provence Lavender diffuser. We do sell refills for this product too should you require these at a later date. Thanks again for choosing Decorum Interiors! Decorum Interiors Marketing Team

Posted 6 months ago

“Very pleased with the quality of the product, quick delivery. I’m going to buy more from you guys. Thank you!”

Helpful Report

Posted 7 months ago

Dear Vladimir, Thank you for your fantastic 5-star review! We’re delighted to hear that you are pleased with the quality of our products and the quick delivery. Decorum Interiors Marketing Team

Posted 6 months ago

“Very helpful,friendly,reliable company genuinely taking pride in their customer service and maintaining standards. Excellent communication updates and delivery as expected. Elegant Spanish candles/diffusers with very pleasant (and not overpowering) fragrances.”

Helpful Report

Posted 7 months ago

Dear Valued Customer, Thank you for your fantastic 5-star review! We're delighted to hear that you found our team to be helpful and friendly, and it means a lot to us that you appreciate our dedication to customer service. We're also thrilled that you enjoy the elegant Cereria Molla, Spanish candles and diffusers Thanks again for your kind words and support! Decorum Interiors Marketing Team

Posted 6 months ago

“Good communication. The lamp is stunning and I’m very pleased with my purchase. However the packaging showed signs it was not handled with much care but thankfully the lamp was well packaged inside. Obviously not a reflection of Decorum Interiors as of course they have no control over the couriers handling of the packages.”

Helpful Report

Posted 7 months ago

Dear Amanda, Thank you for your fantastic 5-star review! We're delighted to hear that you find the lamp stunning and appreciate your kind words about our communication. We understand that packaging is crucial, and while we strive to ensure our products arrive safely, we appreciate your understanding regarding courier handling. Thank you for being a valued customer! Decorum Interiors Marketing Team

Posted 6 months ago

“A little slow in getting back to me about a delivery date. Overall a lovely company to deal with. Chairs beautiful”

Helpful Report

Posted 7 months ago

Dear Valued Customer, Thank you for your kind 4-star review! We appreciate your patience regarding the delivery date and are glad to hear that you found our chairs beautiful. Your feedback is invaluable to us as we strive to improve our service. Thank you for choosing Decorum Interiors! Decorum Interiors Marketing Team

Posted 6 months ago

“Disgusted in the service. Terrible comunication.”

Helpful Report

Posted 7 months ago

Dear Steven, Thank you for sharing your thoughts with us. We're genuinely sorry to hear about your experience regarding our communication. We did leave a voicemail with you advising we would be delivering to you on Friday morning but i understand you didn't listen to this voicemail until after the delivery? We're sorry you feel our communication was poor but we did contact you and received no reply. Best wishes, Decorum Interiors Marketing Team

Posted 7 months ago

“Delivery got with 2-3 days and like the bowl”

Helpful Report

Posted 7 months ago

Dear Susannah, Thank you for your fantastic 5-star review! We're delighted to hear that your delivery was prompt and that you love your bowl. Decorum Interiors Marketing Team

Posted 7 months ago

“Excellent customer service, it’s always great to be able to call and get answers to any questions that you may have”

Helpful Report

Posted 7 months ago

Dear Ian, Thank you for your excellent 5-star review! We're so glad to hear that our customer service has been helpful and responsive to your questions. Decorum Interiors Marketing Team

Posted 7 months ago

“Nice items and good service”

Helpful Report

Posted 8 months ago

Dear D, Thank you for your amazing 5-star review! We're so pleased to hear that you enjoyed our selection of items and received good service. Your satisfaction means a lot to us! Decorum Interiors Marketing Team

Posted 7 months ago

“The tables i ordered were beautiful and alot bigger than expected which was better Delivery was also quicker than stated and I live in n.ireland I was very happy with everything would recommend Thankyou”

Helpful Report

Posted 8 months ago

Dear Donna, Thank you for your wonderful 5-star review! We're thrilled to hear that the tables exceeded your expectations in both beauty and size. It's great to know the delivery was quicker than anticipated, especially to Northern Ireland. Decorum Interiors Marketing Team

Posted 7 months ago

“I ordered a rug in good faith. I received an e mail cancelling the order due to the price being wrongly posted on their website. I would have accepted this, but the customer service person was rude and arrogant, I received no apology apart from a veiled threat of taking the price difference from my account. Very , very disappointed with the whole experience. Common courtesy goes a long way and an apology for the inconvenience would have meant a lot. I now have to wait for 5 days to get my money back for THEIR mistake. Bad form, try harder 😡”

Helpful Report

Posted 8 months ago

Dear Jacqui, Thank you for your feedback this evening and for taking the time to share your experience with us. It’s never our intention to come across as anything but helpful and respectful. Apologies we had to cancel your order due to a pricing order resulting in a 90% discount on a product. We do explain in our T&Cs that if there has been a pricing error we would offer A) a full refund or B) the option for customers to pay the difference. We did contact you immediately (out of hours) when your order was received and at that point were completely honest with you, we could have refunded you and told you the product was obsolete but we were truthful and explained the situation and provided a summary of our Terms & Conditions in relating to Pricing Errors. We clarify we would never take payment from a customer without consent and we don’t hold customer details in order to do so. Regarding the refund process, we are actively working to ensure it returns to your account as swiftly as possible and have advised you this would be 3-5 working days. We do appreciate your patience during this time. We do feel this review has been left unfairly as you did threaten us that you would leave a negative review if we didn’t send you the item with a 90% discount which would result in financial loss for us. We did also offer a highly competitive discount on this product - which was cheaper than anyone else is offering as an option. Best wishes, Decorum Interiors Marketing Team

Posted 8 months ago

“Thank you customer service for my delivery of two Fable table lamps they arrived well wraped and they look amazing.”

Helpful Report

Posted 9 months ago

Dear Teresa, Thank you for your wonderful 5-star review! We're thrilled to know that you received excellent service and delivery. Decorum Interiors Marketing Team

Posted 8 months ago

“Great communication and speedy delivery. Would recommend.”

Helpful Report

Posted 9 months ago

Thank you so much for your 5 star review, we'll be sure to let the team know to keep up the good work! Decorum Interiors Marketing Team

Posted 9 months ago

“Lovely product, great customer service”

Helpful Report

Posted 9 months ago

Dear Karen, We appreciate you taking the time to leave a review, thank you for your feedback! Decorum Interiors Marketing Team

Posted 9 months ago

Decorum Interiors is rated 4.6 based on 78 reviews