Decorum Interiors Reviews

Name: Decorum Interiors
Address: 6 South Molton Street, Mayfair, London, City of London
Rating: 4.55

4.6 Rating 78 Reviews

90 %

of reviewers recommend Decorum Interiors

Company Reviews

Product Reviews

Info

About Decorum Interiors:

Your premier destination for luxury furniture, exquisite lighting, and captivating interior accessories. Explore our website and discover the perfect piece to transform your home into a haven of timeless beauty and sophistication. Welcome to the world of Decorum Interiors, where luxury meets your unique style.

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Phone:

01450 367 567

Email:

info@decorum-living.com

Location:

6 South Molton Street,
Mayfair,
London
City of London
W1K 5QF

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Decorum Interiors 5 star review on 19th June 2024

Lisa Killbourn

Decorum Interiors 5 star review on 14th June 2024

HELENA EASTON

Decorum Interiors 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is an amazing product and it was easy to order and received quickly. Cannot fault service and would recommend”

Helpful Report

Posted 5 months ago

Hi Clare, Thank you for your amazing 5-star review! We're thrilled to hear that you found the ordering process easy and that your product arrived quickly. Best wishes, Decorum Interiors Marketing Team

Posted 5 months ago

“Fab business highly recommend”

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Posted 5 days ago

“Laced an Order but had a reply to say order was cancelled as product unavalaible . A couple of days later I received a text informing me of a delivery from courier which I thought was a scan but it turned out to be my order which when received the product Jinger Jar was quite badly broken poor packaging around the lid caused the damage . The process of reporting the fault was quite easy the customer service team dealt with efficiently and had quick reply and they have arranged a refund. unfortunately, was not able to have a replacement as not a a available.”

Helpful Report

Posted 1 week ago

“Happy with the purchase but not happy with how their 3rd party handled the delivery of our purchase and went past their suggested delivery and with being away I had to wait even further!”

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Posted 3 weeks ago

Dear Yasmin, Thank you for your feedback, and we’re glad to hear you’re happy with your purchase. We’re very sorry for the delay caused by the courier. Once the package is picked up, delivery is managed by the third party and is unfortunately out of our control. However, we take these issues seriously and will be making a formal complaint with the courier on your behalf. We appreciate your patience and understanding. Decorum Living Marketing Team

Posted 3 weeks ago

“I was looking for extra long diffusers and found exactly what I was looking for on the Decorum Interiors website. Very good quality and a good price and they look gorgeous in the pot that I purchased. I had problems with the delivery company where they damaged my order and was not delivered to me. On contacting Decorum Interiors they very quickly contacted the delivery company and got a replacement sent to me which arrived the next day and in good condition! Amazing service and will definitely be looking on the Decorum Interiors website again. Very pleased!”

Helpful Report

Posted 3 weeks ago

Dear Fay, Thank you so much for your wonderful review! We’re delighted you found exactly what you were looking for and that you’re pleased with the quality and presentation. We’re very sorry for the initial delivery issue, but we’re glad our team could resolve it quickly and get your replacement to you promptly. We truly appreciate your kind words and look forward to welcoming you back to Decorum Interiors soon! Decorum Living Marketing Team

Posted 3 weeks ago

“Fantastic service from start to finish. We received our furniture yesterday, and the process from ordering and paying, to getting the items delivered was great. The customer service team were fantastic when I called to ask a question, they called me back the same day with the answer. The furniture was delivered 3 weeks ahead of the scheduled delivery date, amazing, and the delivery driver was polite, informative and very helpful. From start to finish the experience with Decorum has been fabulous, the furniture is soooo lovely, the customer service team are great and the dispatch team are lovely also. This is the first time I have purchased from Decorum and I hope it wont be the last.”

Helpful Report

Posted 1 month ago

Dear Kim, Thank you so much for your amazing review! We’re thrilled to hear that your first experience with Decorum Interiors was such a positive one, from ordering to delivery. It’s wonderful to know that our customer service and dispatch teams were able to provide helpful and timely support, and that your furniture arrived ahead of schedule. We truly appreciate your kind words and look forward to welcoming you back soon! Decorum Living Marketing Team

Posted 3 weeks ago

“Hi I ordered a tap mixer and twin sink through takealot and I was pleased to receive it within two days of ordering and I love my products they're in good condition thank you Decorum will surely order again👌❤️⭐⭐⭐⭐⭐”

Helpful Report

Posted 1 month ago

Dear Tiisetso, Thank you for your fantastic review! Warm regards, Team Decorum Interiors

Posted 1 month ago

“Product is good, as was delivery time and ease of ordering. But, the website is unclear on whether lamps / light bulbs are provided. Decorum were very short in their response and refused to see the issue from the customer’s perspective.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. We’re pleased to hear you were happy with the product quality, delivery time, and ordering process. We’re sorry for any confusion regarding light bulbs. As stated in our product descriptions, we specify the bulb type and quantity required for the fitting, but bulbs are not included unless clearly noted otherwise. This is standard practice across the lighting industry. Our team responded promptly to clarify this when you contacted us, and we’re always happy to answer any product questions before purchase to ensure everything is clear. Decorum Living Marketing Team

Posted 1 month ago

“It’s a very nice piece .. visitors always remark upon its style and beauty..”

Decorum Interiors 5 star review on 31st July 2025

Helpful Report

Posted 1 month ago

Dear Keith, Thank you for your wonderful review! We’re thrilled to hear that your piece has made such a positive impression on your visitors, thank you for sharing the pic too! We also do this sculpture in other sizes and colours too including Natural and Black. Warm regards, Team Decorum Interiors Marketing Team

Posted 1 month ago

“Very helpful Mgr who informed me of exact requirements for a coffee table to perfectly fit into a tricky corner lounge area. Great prompt packaging/ delivery and the table is of the highest quality and was simple to erect with just 8 screws needed.This was a gift for my wife who is delighted with this new itemThankyou”

Helpful Report

Posted 2 months ago

Dear Ken, Thank you so much for your thoughtful feedback! We're delighted to hear that our team could assist in finding the perfect coffee table for your space. It’s wonderful to know the delivery was smooth, assembly was easy, and - most importantly - that your wife is delighted with her gift. We truly appreciate your support! Decorum Interiors Marketing Team

Posted 1 month ago

“Very happy with prompt delivery .”

Helpful Report

Posted 2 months ago

Dear Jennifer, Thank you for your review! We're glad to hear you were pleased with the prompt delivery. Enjoy your purchase, and we hope to serve you again soon! Decorum Interiors Marketing Team

Posted 1 month ago

“Very friendly and helpful staff Ordered several times times allways a great service”

Helpful Report

Posted 3 months ago

Dear Valued Customer, Thank you for taking the time to leave us such a lovely review! We're so glad to hear that our staff has been friendly and helpful during your visits. Warm regards, Team Decorum Interiors Marketing Team

Posted 3 months ago

“Fantastic customer service from start to finish. Order arrived well packaged and earlier than expected.”

Helpful Report

Posted 3 months ago

Dear Chris, Thank you so much for your kind words! We're thrilled to hear that you had a great experience from start to finish, and that your order arrived safely and ahead of schedule. We truly appreciate your support and look forward to serving you again soon! Decorum Living Marketing Team

Posted 3 months ago

“Unfortunately the product hasn’t been delivered at advertised date which was 5 days ago. I’ve sent 2 emails asking for an update on when I can expect my order but not received a reply to either. Very disappointing and now wishing I’d ordered elsewhere.”

Helpful Report

Posted 3 months ago

Dear Claire, Thank you for your feedback, upon looking into your order i can see that Bishopsgate Couriers had contacted you and had scheduled your delivery with you on 28th May and they had send you a text confirmation of this but unfortunately you provided an incorrect mobile telephone number with 1 extra digit, we emailed you about this but received no reply. Please could you come back to our emails as we are confused as you have said no one has responded to your emails yet Garden Trading have advised us your product is booked in with Bishopsgate Couriers and they had scheduled this with you directly. Please know that we value your experience and are here to resolve any concerns you may have. If you need immediate assistance, feel free to reach out to our customer service team directly. Warm wishes, Decorum Interiors Marketing Team

Posted 3 months ago

Update: Customer provided an incorrect mobile telephone number so the courier delivering on behalf of Garden Trading was not able to contact her to arrange her direct delivery. We emailed three times asking for a new mobile number for them to contact her and schedule a new delivery date - but unfortunately haven't received a reply in order to pass onto Garden Trading's courier.

Posted 3 months ago

“Got my parcel on time...was not too satisfied with the overall look after placing the product in the room...contacted the customer service because the return process seemed a bit cofusing for me.. but got the prompt reply and it was really really helpful... Great customer service I must say!!”

Helpful Report

Posted 4 months ago

Dear Sadaf, Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. We understand how important clear communication is, especially when it comes to returns which is why we have a dedicated returns page with step by step instructions which we have also emailed to you. We aim to make this process as smooth as possible and simply ask the following: • All orders must be returned to us within 14 days at your own cost. • All products must not have been used and for lighting not wired or fitted or installed in any way. • All products must be returned complete with all parts, fixings, drawers, glass, accessories etc. • All products must be returned in original product packaging with external packaging as received. • All product boxes must not be damaged, ripped or written on and must only be sealed with clear tape. Please rest assured that our customer service team is here to assist you directly. If you could reach out to them at info@decorum-living.com, we would be more than happy to provide you with further guidance on the return process again. Best wishes, Decorum Interiors Marketing Team

Posted 4 months ago

“We purchased some trays and they were more beautiful in real life when we received them The website pictures did not do it justice Love this purchase”

Helpful Report

Posted 4 months ago

Hi Susan, Thank you so much for your wonderful 5-star review! We're delighted to hear that the trays exceeded your expectations and that you found them even more beautiful in person. Best wishes, Decorum Interiors Marketing Team

Posted 4 months ago

“Loved the item I ordered, but customer service was pretty useless when I contacted them for an update.”

Helpful Report

Posted 4 months ago

Hi Nikki, Thank you for your feedback and for sharing your thoughts with us. We're so glad to hear that you loved the item you ordered! We have checked our records and you contacted our Sales Team who are here to answer any product related questions. not our Dispatch Team who are here to provide order updates. should you require nay future order updates pleas email dispatch@deocrum-living.com Best wishes, Decorum Interiors Marketing Team

Posted 4 months ago

“Arrived safely, although delivery late as item hadn't arrived in warehouse by expected date of delivery. However customer service were excellent and kept me up to date with revised delivery. Would not hesitate to recommend.”

Helpful Report

Posted 5 months ago

“Great communications and flexible London delivery Would use again”

Helpful Report

Posted 5 months ago

“Did hesitate as ideally I wanted it in my house before Xmas . But loved look of it so much I waited . So so pleased I did it arrived in perfect packaging and on opening I had exactly what I had ordered a stunning sideboard .”

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Posted 5 months ago

Dear Yvonne, Thank you so much for your wonderful 5-star review! We completely understand the anticipation of wanting your order before the holidays, and we're thrilled to hear that you’re so pleased with your stunning sideboard. A lot of Tommy Franks items of furniture are Made To Order so It’s great to know it arrived in perfect condition, just as you expected. Warmest regards, Decorum Interiors Marketing Team

Posted 5 months ago

Decorum Interiors is rated 4.6 based on 78 reviews