Direct Pool Supplies NZ Reviews

Name: Direct Pool Supplies NZ
Address: unit 2, Cardiff, New South Wales
Rating: 3.84

3.8 Rating 37 Reviews

68 %

of reviewers recommend Direct Pool Supplies NZ

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Phone:

0493271843

Email:

jen@directpoolsupplies.com.au

Location:

unit 2,
Cardiff
New South Wales
2285

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This little machine works well. Makes life easier.”

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Posted 1 year ago

“Exactly what I wanted, turned up promptly and worked graet.”

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Posted 1 year ago

“I’m probably not the right person to ask this …. First of all it wasn’t ordered from the supplier,’ and now it’s gone missing. The communication is diabolical… AND I’m still waiting !!!!”

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Posted 1 year ago

“Al good. Deliver quickly.”

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Posted 1 year ago

“Excellent service and delivery”

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Posted 1 year ago

“Easy to order, and shipping to NZ was within the timeframes given.”

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Posted 1 year ago

“Ordered a couple of Hide Lids for our pool renovation. Products arrived from Australia a few weeks later. Look well made Order process was quick and easy Would definitely deal with them again”

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Posted 1 year ago

“Great service from Direct Pool supplies dispatched from AU. Arrived in NZ and cleared custom quickly. Last leg in NZ a little slow. NZ carrier problem! Not Directs.”

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Posted 1 year ago

“A small delay in dispatch, but the chlorinator was as advertised”

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Posted 1 year ago

“So easy to deal with. Thank you”

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Posted 1 year ago

“Very happy with the process to purchace parts , very easy . thank you.”

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Posted 1 year ago

“Hi, this is to give you a heads up on products you cannot supply. We were very disappointed to note that you no longer supply the previous filter, Cleaner that we have had to actually get from Australia since we used to be able to buy it at our local pool shop in Tauranga. We did try your cleaner and we find it inferior and comparison.Asper filter cleanser is what we have always used, but that certainly wasn’t sent to us”

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Posted 1 year ago

“it took months for this to arrive, I had to source from somewhere else, now I have spare. Waste of money”

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Posted 1 year ago

“Thanks. Got exactly what I needed.”

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Posted 1 year ago

“Partly my issue as I ordered the wrong filter but it took nearly 2 weeks to arrive and postage was quite expensive at $40 so I was reluctant to send it back and get the right filter.”

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Posted 1 year ago

“Good service communication a bit slow though”

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Posted 1 year ago

“Terrible Company, you took 4 week to send my order, then you sent a different size to what I ordered. Now my e-mails are being ignored.”

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Posted 1 year ago

“Great service cheers”

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Posted 1 year ago

“Hi I was going to make contact with you after fitting the Xylem e10 pump you supplied me to my spa pool yesterday. Upon turning the pool on i found the new pump whines nearly as loud as the one im replacing. Pump came fitted with a 3 prong plug so not sure how it passed as 'fit for use', given it couldve been just plugged in and tested and listened to . This is a real pain as i waited 3 weeks for it to arrive to my NZ address in post and its not good. What can be done?? Regards Kerry Williams”

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Posted 1 year ago

“I ordered 2 new filters for my spa hot tub filter. My previous supplier of 2 years ago no longer exists. I searched the product online, and ordered from Direct Pool supplies NZ, thinking this was a NZ company. Your staff have since informed me that on getting referred to your purchase system, the header does say Pool Supplies Australia. While this is correct, it misleads a New Zealand purchaser to call the company Pool Supplies NZ, when the product is coming from Australia. I even noted at the time of purchase, and emailed you, that it was illegal to advertise a price, then apply GST. New Zealand law is that if a price is advertised with no mention of GST, then the price advertised is inclusive of GST. Pool Sullpie did not respond to this comment. Obviously the same requirement for GST to be stated or included does not apply in Australia, but at this time I thought I was dealing with Direct Pool Supplies NEW ZEALAND! Then the product arrived, and it was the wrong size-I assume through a fault of mine in the order, though I have been unable to view the original order. So I followed your returns policy by email contact, but got no response. Then I email and again, getting a bit stroppy, and Brooke contacted me explains you had been very busy. I suspect you are probably not a bad outfit, but you can understand me not giving a 5 star rating, and you did ask for a survey! Kind Rgards, Simon”

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Posted 1 year ago

Direct Pool Supplies NZ is rated 3.8 based on 37 reviews