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Discover Car Hire Reviews

4.4 Rating 524 Reviews
89 %
of reviewers recommend Discover Car Hire
Company Reviews Metrics Info
4.4
Based on 524 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Discover Car Hire Reviews

About Discover Car Hire:

DiscoverCars.com is a leader in online car rental reservations; we compare car rental deals from many companies so that you can choose which is best for your trip.

Many other websites hide fees and extra costs from you. Discover Cars includes all mandatory fees, taxes, and extras in the quoted price so there won’t be any surprises when you arrive at the rental desk.

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Phone:

+ 44 20 3936 3497

Email:

reviews@discovercars.com

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Alex
Verified Reviewer
“Nice service, rented car there 2 times and everything was ok.”
Helpful Report
Posted 5 years ago
Dear Alex, We're delighted by your message. We really appreciate our loyal customers, and that's why we want to give you a discount on your next booking. Send us a message at reviews@discovercars.com so we can give you your credit. We're looking forward to seeing you whenever you’re planning your next trip. Bruno Fernandes Community Marketing Manager
Posted 2 years ago
Anonymous
Unverified Reviewer
“I booked a car 3 days in advance and pay £11 deposit. at the time of booking I was told if I cancel my booking 24 hours before the day of picking Up the car I would get the full refund. although I cancelled my booking one hour after the booking was made and received a message that they refunded £11 to my account , it was three weeks ago and I haven’t received the refund yet. I wouldn’t recommend to anyone this is scam”
Helpful Report
Posted 5 years ago
Dear Customer, Thank you for your feedback. We regret this fact, we accept the cancellation with refund if this is done up to 48 hours before the pick up of the vehicle. Whenever you cancel on the website, the system returns the amount as a form of credit, if you want the amount back on the card, you will have to send us a message or call us. We really want to assist you and refund the amount paid on our website, so send us an email to reviews@discovercars.com with our reservation number, DC xxxxxxx and we will help you. Bruno Fernandes Community Marketing Manager
Posted 2 years ago
Sergei
Verified Reviewer
“Hi, I traveled to Turkey with my family in August 2020. We booked a compact economy car with Discovercars.com. The rental provider was Circular Car Hire. I booked the car in advance and communicated to the renter to make sure we would get what we wanted. On arrival at the airport we were picked up by a van and brought to a half empty parking with a small office. The representative brought a mini bus and said that there was only that car and had nothing else. I was in a state of shock. It was late night and we had to take a taxi in order to get to our hotel which was located 45 km away. Next day I called to Discovercars.com reported about the situation and booked another car using Right Cars rental provider. I booked it with a full coverage insurance. When I called to a Right Cars representative he said that I had to cancel the insurance with Discovercars and buy it from him because as he said if there could be even a scratch I would pay to him. So I bought the insurance from the Right Cars. The guy also took 750 TL security deposit from my card. When I was on my way back I called to the Right Cars and asked about toll charges I had to pay. I knew it was about 400 TL but the guy said that it was 650 TL because the toll charges were high. I had to show him receipt and then he said that he made a mistake and the amount was 420 TL and I had to pay cash. When I brought back the car the guy was late. He checked the car, took 420 TL cash and gave no receipt. I asked him to check on his computer whether it was the correct amount and he said that the sum was final and signed the papers. It has been a month since that time and now I have no deposit back and have to struggle in order to get my 750 TL back. I had never had such a terrible experience renting a car. I would never recommend neither Dicovercars nor Right Cars nor Circular Car Hire. Beware of them!”
Helpful Report
Posted 5 years ago
Dear Sergei, We are truly sorry for this incident. We no longer have a partnership with, Circular Car Hire, precisely because they do not honor the vehicle category. Providers have up to 30 days after the drop off to return the deposit, after this date you can contact us and we will investigate what happened. We are giving you a booking credit of, 50 euros towards your next booking, in order to compensate you for all that stress. We regret this fact again and thank you for this message, it will help us to improve our services. Bruno Fernandes Community Marketing Manager
Posted 2 years ago
Lucy Connor
Unverified Reviewer
“Awful -used them to book a car - the company they partner with is absolutely disgraceful and Discover car hire wash their hands of any problems. Totally immoral.”
Helpful Report
Posted 6 years ago
Dear Lucy Conor, We are very sorry about this. We want to help you and understand your case but we can't locate your reservation with your name and email. Send us a message to reviews@discovercars.com with our reservation number and we will promptly investigate your case and find a way to compensate you for this unusual event. Thanks for your message. Bruno Fernandes Community Marketing Manager
Posted 2 years ago
Discover Car Hire is rated 4.4 based on 524 reviews
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