“So far the experience has been acceptable.
From the beginning, I did have a good conference with Ulric, however he did NOT know the proper answers and gave me incorrect information that I questioned him on regarding the cc v debit payment piece and he was certain of his answer and I even joked with him if he was giving me incorrect information since it was new to me and I was wanting the guidance and correct answer. And it turned out that he was WRONG! This made me sad.
However, Miles and Elona and their service quickly overcame this. So I never mentioned it to anyone.
I did receive my on-boarding kit, quickly. Was bummed that I was asked to go on FB, which I stay off of since I have had many on-going issues with them banning and freezing and locking my account in the past with my businesses. It's not been good, but I did it anyway because the kit asked me to. I went onto the site and did the picture and posted it, I am still waiting for something to come as a reward for this being done. This made me sad.
However, Miles and Elona and their on-going service is very good. And they are always there.
We did have the initial Call Center Issue after our personal call and that took about a week or so to get sorted out, however Elona did research and reviewed the one-on-one call and took time to do a call with me and got things all sorted out and put together a system that works well. I appreciate this a LOT!!! As we discussed on our call personally. It is not easy taking care of two 82 year old parents and getting a new business off the ground as well as having personal issues myself. Again, your team really does well with things.
Initially, I really loved the zoom sessions and I like the portal for the past sessions which I have gotten to watch and transcribe a lot of them for notes.
Yes, I go back and watch them on 1.5-2x speed then slow them down and type things out and get notes/scripts, etc where needed.
I understand it's a business and decisions need to be made at a higher level. However streamyard leaves a lot to be desired! When it does work, it is less than ok at best. Not good when on the road for a new Samsung Fold 6. And After 8-10 minutes of fussing with it and trying to get the video to work, it's just best to not join and catch the replay in a day or two. This makes me sad. However, again I understand.
Again that's coming from a business owner from 40+ years. Things have to be done and choices made.
The whole KPI thing I don't get. I have worked as a part of large franchises as well as mama-papa businesses and to not have solid KPIs for all owners to stack up against is just new to me and probably something that I need to wrap my head around. However I'm not getting it just yet. Maybe I never will.
I have no issues with meetings and talking and getting people to want to join, they just don't do the paperwork part or they do 90% of the paperwork part then there is no longer a burn to do the paperwork part, so I have to come up with a system, which I just recently have, to TRY and create a burn for them to want to do the paperwork part.
I am finding that the crypto piece, as it is the "lowest hanging fruit" to just add a new form of payment, is not a burn for them (at least here in Pittsburgh.) Because they were ok without it. And they feel they will be ok without it tomorrow, EVEN IF they are VERY EXCITED when I leave about adding crypto. Which a lot of them are once I talk to them. There is just no burn.
That's why the credit card piece might be the key, dunno... When they see a savings that is something they will be able to put in their pocket?? I was paying $1100 + a month in fees at my gym. Each month I would have dragged my feet would have been $1100 I would have NOT been putting into my pocket or paying other bills with. To me that would have been a burn and I'm old and pretty thick. I would have made time to get 3 pieces of paperwork uploaded to a portal. And then done a KYC piece...smh... Then I would have been calling you daily asking when my approval was coming in so I could start using the new machine.
As far as the CC piece, I guess it's a slow process??? But here's my take, since you asked.
The processor (Lumino/Lumina) should have video trainings for us because we are working for them. We are partners! Bitflow, for example, has a slide deck at least. These are things that you and your team should NOT have to worry about. (AND, We should not still be having this conversation in August.) The details and the nuts and bolts should have been rolled out by THEM to US in videos and quick sheets months ago. That's on them! If they don't want us to be agents for them, we should find an ISO that wants us to partner with them.
You are too busy and don't have a team large enough that can just be doing this full time on the CC side- FOR THEM! otherwise it would have been done months ago, that's not on you.
I do appreciate what you do, I'm just looking for metrics and ways to do things better and naturally get better results.
Any of course, sign up my first couple accounts so I can make some money.
Don't count me out yet. I'm working on everything.
And I have some GMB tricks up my sleeve that I can share down the road with the team as well, esp for those that have websites, or landers, or just GMBS, etc...
Thanks and I'm sorry it took me a week or so to get back to you.
Jeff”
“Thank you for asking for feedback. I appreciate the opportunity to share my experience.
My experience toward the end of the program became quite frustrating, mainly due to communication and the process around questions.
About two to two and a half months ago, I submitted a question. In the weeks that followed, several calls were cancelled or rescheduled and the format for submitting questions changed. Because of this, it became unclear to me when or where my question would be addressed. I listened back to multiple calls to see if it had been covered, but it was not.
When I later raised this in the chat, I also experienced some confusion between the coaches. One coach mentioned they would come back to my question, while another sent me a link to submit questions again. This left me unsure whether I needed to resubmit my original question, wait for a response, or expect it to be covered in a call.
What was most disappointing for me was the lack of acknowledgment afterward. I took the time to explain my experience in the group, and although the founder was tagged, I did not receive a response. Even a short acknowledgment or follow-up would have made a big difference.
Because of these experiences, I ended up leaving the group feeling that my question and feedback had not been taken seriously. I believe clearer communication, consistent processes for handling questions, and simple acknowledgment when participants raise concerns especially for the amount of money paid for the program.”
Hey Debby!
Sorry you had that recent experience after being a client for so long.
For clarity we ADDED another method to get questions answered on coaching calls for those that can't make it. So three options total:
1. Directly to the team
2. Live on the Coaching Call
3. Questionnaire filled out to be answered live on the call
When you're ready to give us another chance we're ready.
“Everything has been very simple. This is my 2nd time investing with Dividend Shift and they have consistently been fast to help me with my questions. I run another business so had minimal time for this and they accommodated.
Great team and the support is excellent.”
“So far things are going well, I have my kit, and I have my onboarding call coming up today. I have started the process of creating my LLC, should have that up and running next week. I have secured web addresses. And I will have some business cards printed next week. I hope to be calling on locations the first week of May and thereafter. I have been attending MM calls, trying to learn. I need to go through the training online a little faster for sure. I need this to work!”
“Had to pay down a 16% interest loan to give myself peace of mind but glad to have gotten prepared mentally with Gedam. I definitely believe in what Gedam is doing with Dividend Shift as it definetly is the future. Love to see the future products and networking capabilities in store produced by Gedam and the team.”
“This is my 2nd time working with them. I started initially with crypto mentorship and DeFi in 2024/2025 and then invested again. Highly recommended. I just wanted things kind of done for me so they accomodated.”
