“Thank you for asking for feedback. I appreciate the opportunity to share my experience.
My experience toward the end of the program became quite frustrating, mainly due to communication and the process around questions.
About two to two and a half months ago, I submitted a question. In the weeks that followed, several calls were cancelled or rescheduled and the format for submitting questions changed. Because of this, it became unclear to me when or where my question would be addressed. I listened back to multiple calls to see if it had been covered, but it was not.
When I later raised this in the chat, I also experienced some confusion between the coaches. One coach mentioned they would come back to my question, while another sent me a link to submit questions again. This left me unsure whether I needed to resubmit my original question, wait for a response, or expect it to be covered in a call.
What was most disappointing for me was the lack of acknowledgment afterward. I took the time to explain my experience in the group, and although the founder was tagged, I did not receive a response. Even a short acknowledgment or follow-up would have made a big difference.
Because of these experiences, I ended up leaving the group feeling that my question and feedback had not been taken seriously. I believe clearer communication, consistent processes for handling questions, and simple acknowledgment when participants raise concerns especially for the amount of money paid for the program.”
Hey Debby!
Sorry you had that recent experience after being a client for so long.
For clarity we ADDED another method to get questions answered on coaching calls for those that can't make it. So three options total:
1. Directly to the team
2. Live on the Coaching Call
3. Questionnaire filled out to be answered live on the call
When you're ready to give us another chance we're ready.
