“So far the experience has been acceptable.
From the beginning, I did have a good conference with Ulric, however he did NOT know the proper answers and gave me incorrect information that I questioned him on regarding the cc v debit payment piece and he was certain of his answer and I even joked with him if he was giving me incorrect information since it was new to me and I was wanting the guidance and correct answer. And it turned out that he was WRONG! This made me sad.
However, Miles and Elona and their service quickly overcame this. So I never mentioned it to anyone.
I did receive my on-boarding kit, quickly. Was bummed that I was asked to go on FB, which I stay off of since I have had many on-going issues with them banning and freezing and locking my account in the past with my businesses. It's not been good, but I did it anyway because the kit asked me to. I went onto the site and did the picture and posted it, I am still waiting for something to come as a reward for this being done. This made me sad.
However, Miles and Elona and their on-going service is very good. And they are always there.
We did have the initial Call Center Issue after our personal call and that took about a week or so to get sorted out, however Elona did research and reviewed the one-on-one call and took time to do a call with me and got things all sorted out and put together a system that works well. I appreciate this a LOT!!! As we discussed on our call personally. It is not easy taking care of two 82 year old parents and getting a new business off the ground as well as having personal issues myself. Again, your team really does well with things.
Initially, I really loved the zoom sessions and I like the portal for the past sessions which I have gotten to watch and transcribe a lot of them for notes.
Yes, I go back and watch them on 1.5-2x speed then slow them down and type things out and get notes/scripts, etc where needed.
I understand it's a business and decisions need to be made at a higher level. However streamyard leaves a lot to be desired! When it does work, it is less than ok at best. Not good when on the road for a new Samsung Fold 6. And After 8-10 minutes of fussing with it and trying to get the video to work, it's just best to not join and catch the replay in a day or two. This makes me sad. However, again I understand.
Again that's coming from a business owner from 40+ years. Things have to be done and choices made.
The whole KPI thing I don't get. I have worked as a part of large franchises as well as mama-papa businesses and to not have solid KPIs for all owners to stack up against is just new to me and probably something that I need to wrap my head around. However I'm not getting it just yet. Maybe I never will.
I have no issues with meetings and talking and getting people to want to join, they just don't do the paperwork part or they do 90% of the paperwork part then there is no longer a burn to do the paperwork part, so I have to come up with a system, which I just recently have, to TRY and create a burn for them to want to do the paperwork part.
I am finding that the crypto piece, as it is the "lowest hanging fruit" to just add a new form of payment, is not a burn for them (at least here in Pittsburgh.) Because they were ok without it. And they feel they will be ok without it tomorrow, EVEN IF they are VERY EXCITED when I leave about adding crypto. Which a lot of them are once I talk to them. There is just no burn.
That's why the credit card piece might be the key, dunno... When they see a savings that is something they will be able to put in their pocket?? I was paying $1100 + a month in fees at my gym. Each month I would have dragged my feet would have been $1100 I would have NOT been putting into my pocket or paying other bills with. To me that would have been a burn and I'm old and pretty thick. I would have made time to get 3 pieces of paperwork uploaded to a portal. And then done a KYC piece...smh... Then I would have been calling you daily asking when my approval was coming in so I could start using the new machine.
As far as the CC piece, I guess it's a slow process??? But here's my take, since you asked.
The processor (Lumino/Lumina) should have video trainings for us because we are working for them. We are partners! Bitflow, for example, has a slide deck at least. These are things that you and your team should NOT have to worry about. (AND, We should not still be having this conversation in August.) The details and the nuts and bolts should have been rolled out by THEM to US in videos and quick sheets months ago. That's on them! If they don't want us to be agents for them, we should find an ISO that wants us to partner with them.
You are too busy and don't have a team large enough that can just be doing this full time on the CC side- FOR THEM! otherwise it would have been done months ago, that's not on you.
I do appreciate what you do, I'm just looking for metrics and ways to do things better and naturally get better results.
Any of course, sign up my first couple accounts so I can make some money.
Don't count me out yet. I'm working on everything.
And I have some GMB tricks up my sleeve that I can share down the road with the team as well, esp for those that have websites, or landers, or just GMBS, etc...
Thanks and I'm sorry it took me a week or so to get back to you.
Jeff”
