“Would give a 0 if I could.i was meant to get a delivery to but didn't receive it.got a text from one of the drivers say he was at my house,nobody was in.a load of rubbish as my husband checked back on CCTV there was no sign of anybody at the door.i rang DPD,the person I was talking to got just about understand English,he hung up on me.not one bit impressed.”
“These guys are unbelievable. One of their special needs drivers left a delivery at a neighbours while we were closed with only 3 out of 4 boxes. Since I realised 10 days ago I’ve reached out 5 times to ask the whereabouts of the 4th box and had not one reply. This is despite me telling the kids that the delivery is required for a live order which I’ve now had to refund giving the customer a woeful experience because of DPD incompetence. These mentals are charging nearly £20 per delivery too. We’re down a £60 order, lost a long term customer and an entire box of CBD drinks and they won’t even reply. Grifters. Use literally anyone else.”
“Absolutely dreadful service. Package not received. Given three delivery times over two days and still no delivery. Depot will not answer phone no matter how many times you ring. Emails from depot are noting short of lies. They appear to have no knowledge of where their driver is or where parcel is. Will not sue DPD again and will not buy from any company that items will be delivered by DPD.”
“If I could give 0 stars I would. Parcel was out for delivery. Driver waited no more than 10 seconds at the door and took off again. Didn't even have a chance to get to the door. Then I selected to collect it from a collection point. I collected it the same day it was dropped off at the collection point. And every day since, for a whole week I have been spammed with emails and texts saying to collect it even though I already have. I called dpd to enquire about it and the first 2 calls they ended immediately. The 3rd call I was put through to a customer support person who was less than helpful. He told me that 10 seconds is " possibly enough to wait around". And then proceeded to be of no use and hung up also. Absolutely disgraceful service as per usual with dpd. Its a shame to even call it service because its only a lack of service at this stage!”
“Worse than awful. They seem to have completely lost a parcel that we need for work. Twice customer "service" have promised to look into this and call back. Days go by and they never call back. When I told them that our local depot has had a full innox for three YEARS (in other words, no chance of ever leaving a message and it's entirely deliberate) the woman on the phone simply giggled.”
“Received text confirming delivery 2-3pm. Stayed in all afternoon. Its now 5.30pm. Online delivery service says 'driver unable to contact you'. A lie. I had no text, phonecall or email. I tried to contact DPD on webchat. What a joke. This company has no customer service. This was a delivery from Dunnes Stores. I have informed DS that I will not use their portal ever again if DPD are the delivery agents.”
“Awful 😖, no communication, calls not answered. Blatant lies.late collection and delivery. Lies lies lies about anything. This is last time I am using them.”
“I had 3 parcels in past two months.One of them package was damaged and part of items missing.Second one package was damaged.Third was delivered to wrong address and went missing.”
“I live in a large apartment building on a busy street. The local DPD driver shows up, puts the parcel on the ground outside the door, rings the doorbell and then drives off at speed. He never waits for an answer to the intercom, he never tries to make any contact, just leaves it there. I've had deliveries stolen because of this, when I'm not home it still gets left there and just gets picked up by someone walking by. Absolute joke of a service.”
“Joke of a company, message the package would be delivered next working day, two days later package is missing, no way to contact Tralee co. Kerry depot, their message box has been full for years, why bother have a contact number?”
“One of the worst delivery services out there, they failed to send my packages on 5 different occasions, on the tracking number it shows as I wasn’t home despite I was home, never received a phone call from them and never left myself any envelope to say we tried to deliver but you weren’t home as their policy says, a bunch of liars, I didn’t order myself from them, I bought something online and they send it with this scammers unfortunately, still waiting for my package to be delivered”
“Be very aware that most thr reviews are fake!! This company is a joke. Have had a few OK experiences, but when they cannot find your apartment they'll just say they tried to contact you and they don't. I stay in kinsale and the guy probably didn't even try come and deliver my item. They are unprofessional drivers (not too sure about the actual customer service etc) If I don't get my item tomorrow I'll be sure to write a review on their customer services as well. To not even have someone Try deliver is appalling. At least try deliver it and prove that you tried with a letter, even tho I was here all day waiting!! Just unprofessional, lazy and unreliable. Perhaps getting drivers to first pass their high school exams will help with them having the ability to actually do their job.”
“Your service is getting worse I was informed my parcel would be with me yesterday but as usual nobody can be contacted except Barry, who if he was human would be sacked. Terrible service.”
“why are these still in business ??? they ring your phone one ring and say they tried to call and deliver and no answer and nobody home lol they just don't want to go to rural address , they frustrate you into going to there depot to collect your parcel ! clowns every single one of them”
“useless - dpd co.uk send you notifications, you respond, book in redelivery, dpd Ireland don't follow through - systems incompatible, blah blah, another example of not getting what you pay for, even get defensive if you try to suggest there is a problem here”
“Very bad experience, I have a package should deliver on Friday last week, sadly, from customer service when I called, the driver has car accident, my package can not deliver at Friday. The customer service( they are not given they first name) promise me my package will deliver on Saturday.
OK, I understand and I will wait.
So I called Saturday ask when it will be deliver. The situation start to change, the customer service doesn’t know when my package will be deliver and just saying may be deliver at Saturday. I can not wait all day in home for some thing may or may not been delivered. And the package is life plant, I really need them be here asap.so I try to ask, can they give me a confirmation about when can be deliver to me. They start to sound Impatient and treat me like” if I ask my package deliver on time I have no sympathy”, And hung up my call. It really make me feel bad about this. I called on Tuesday next week, same happens again, they just say “may” deliver to me on Tuesday. The phone was miraculously disconnected 3 times, at end hung up on me again.
I am paying customer, I just want my delivery been delivered. Is it wrong? No information been given when accident happened, no information been given after accident happened, bad customer service and unprofessional( I called DPD Cork office), bad or may be no SOP for this situation.”
“Hi,
Why are companies using DPD couriers when they are incapable of delivering a package. They have my details including my "postal code" and the parcel is now going from Billy to Jack and back again.
This has happened before with DPD so they should have being aware!
I spoke to DPD this morning she lied time and time again to cover their tracks!!! It was brutal listening to her and then suggested transferring me to another department when I kept catching her out.
I have NEVER had any issues with other courier companies. NEVER. They come right to my door without question!
Had DPD done their job correctly I would have had my package today instead of next Tuesday at the earliest. My job could have been completed this weekend only for DPD's mistakes and lies.
Not happy at all.”
