“Bought OSRS gold for the first time through a seller with 100% rating on here (I ended up being their only negative review but you'll see why), got banned within 3 days, contacted them and they offered me gold in multiple quantities (20m, then 20m & 2 bonds, then 100m & 2 bonds) to change my review from negative to positive.
Keep in mind, this all happened within the last 4 days.
Now today, I go & check the seller's account who had sold me gold & to my surprise, my negative review is no longer showing on their profile. It's completely hidden, as well as dozens of other recent reviews they had received.
Upon seeing this, I decided to contact customer support using their "24/7 live chat" and spoke with "Katerina" who at first simply said "I'm sorry your negative review was removed." which was then changed to "I opened the order and I do not see any review left by you." After providing a screenshot of the order page itself where it shows my review, it leads to a back and forth of asking me when I left the review, that they're sorry about my experience, that they just don't see it for the order, ultimately avoiding any kind of answer for what happened with the review.
This lead me pointing out every single part of this interaction that felt off, including their customer support agent denying any fault, to which they simply responded with "If you decide to take legal actions, please send the legal documents to (insert support email here)".
Because this company is based out of Lithuania and I'm a single time buyer that isn't constantly buying & selling, I think they're expecting to get away with this, and I don't imagine this is the first time either. Doing even the slightest amount of research will show you that these sellers and customer support working together to scam buyers isn't anything new. Combine this with a mass amount of people reporting that after they submit their ID's for verification to be a seller they're instantly banned (possible identity theft?) and I'm SHOCKED this company is still allowed to operate.”
“eldorado is 100% legit ive had my account for few weeks now and all is what i have payed for ive told my frends about them and i will be geting another 1 soon thanks so much for the help”
“I wanted to be a seller here and tried to verification. I add my ID card and selfie photo for verification. Even though everything is true, they suddenly said my account is suspended. I tried to talk with the support about this situation ( Support's name is "Bob" ) He write literally nothing even he seen all the messages. I said that I gonna report this website for taken all my informations and photos then make me suspended. Support just said: " Of course. " Then i wrote him like this: " Bob, are u gonna help me or not? ". He just write after 5 seconds: "No." and close the chat. Now i cant be able to connect to live chat anymore))) This website is a big scam for anybody thinking about to use it. Never ever buy and try to sell anything.”
“i am a seller in a lot of websites with 99.9 % succes rate i came across this eldorado market i created an account i verified my face my id boom suspended permanently i felt like iam some serial killer or something i contacted the live chat cant give any reason at end they keep saying that this website they can decline whoever they want with all the respect to people who happend to get banned like me after the first step i would reccommand you to request data deletion so if they dont sue the that stupid eldorado company .”
“> Account created
> ID information sent
> 1 hour later: ID verification completed. Results? Passed/Approved
> Instantly after: Suspended Permanently.
> Reason? ¯\_(ツ)_/¯”
“This is WORST selling site I ever visit. I am so angry.
I signed up to sell account. I sent my ID and selfie as it asked me to.
It get approved fast. After 1 min, I got red banner that said that I am perm suspended. STAY AWAY from this site!!!!! who know what they are doing with pictures of ID and selfies.”
“First day signing up and they banned me without no explanation why. One thing I am grateful they are legit and I got my money wired back in my bank account. It's a shame they can't explain the cause. They are cowards and I would stay away from this website. I give them my I.D. and information so they probably stolen my identity and know where I live and everything. I'm taking them to court if I find any my information is linked out there. I have everything screenshot and order saved.”
“Maybe the WORST platform for selling accounts. I was seller with 100% rating and everyone were happy when they buy from me. 2 days ago i got “permanently suspended “ by eldorado support and they don’t even give you explanation why ban. When you reach good reputation and selling decent accounts everyday - you got banned without explanation. I want to WARN every person thinking about selling on this scam site - DONT DO IT!
Bonus Tip: They have worst support communication ever!”
