ElectroCity have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Fast delivery . Super price , nice to be able to buy local versus the big uk chains or online giants
”
- Niall S
“
The price, quality, and delivery speed were all top-notch; it was an excellent experience.
”
- Yongzhi G
“
Great price very speedy delivery and overall excellent service
”
- Liam O
“
Great service fast delivery..
Have used few times and will continue..
”
- Lucia O
“
Great customer service, fast helpful replies to my queries.
Competitive pricing and quick delivery.
”
- Siobhan C
“
Found the staff to be extremely helpful and kind, including the delivery driver. I ordered online but spoke with staff at the Carlow store all very helpful.
”
- Erica M
“
Needed to return kettle as it was faulty.Staff in returns were so helpful and capable. It was great to get directly through to a person who helped with my issue and resolved it quickly and efficiently.
This is not my experience across retail services especially online. This made a welcome change. I would definitely order again in future.
”
- Patrice S
“
Refund not received, I would not shop with you guys again
”
- Jo J
“
Bought a slow cooker and received a broken one. Returned it as directed and had to chase up for refund. Not impressed at all. Then I received a request on the product to review it! The item I received broken and didn’t replace. The mind boggles.
”
- Susan K
“
I was told my refund was being processed immediately but it took over a month for the money to return to my account.
”
- Louise O
“
Great service fast delivery..
Have used few times and will continue..
”
- Lucia O
“
Great customer service, fast helpful replies to my queries.
Competitive pricing and quick delivery.
”
- Siobhan C
“
Excellent service would definitely buy again .
”
- Alfred K
