ElectroCity have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Excellent service, purchase arrived on time. Good value for the price. An LG32 inch Television for €230 including delivery! My previous LG tv served me well I think I had it for 7 years. No hesitation in recommending ElectroCity!
”
- Patrick C
“
Just the items I needed, at a great price! Thanks, folks.
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- Diane D
“
Good price, good quality, and the best customer service. In the future, we will always do business together.
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- Sebastian M
“
Timely product delivery
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- Tosin O
“
Great handling of delivery and responsive customer service
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- Anonymous
“
Was fast and safe delivery. I am happy for the item. Thanks
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- Deividas K
“
Needed to return kettle as it was faulty.Staff in returns were so helpful and capable. It was great to get directly through to a person who helped with my issue and resolved it quickly and efficiently.
This is not my experience across retail services especially online. This made a welcome change. I would definitely order again in future.
”
- Patrice S
“
Bought a slow cooker and received a broken one. Returned it as directed and had to chase up for refund. Not impressed at all. Then I received a request on the product to review it! The item I received broken and didn’t replace. The mind boggles.
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- Susan K
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I was told my refund was being processed immediately but it took over a month for the money to return to my account.
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- Louise O
“
i was offered a refund but decided to wait .
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- Michael M
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Great handling of delivery and responsive customer service
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- Anonymous
“
excellent service.
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- Kevin H
“
Excellent service
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- Keith R
