ElectroCity have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Everything was great.
Price of product was high but I think that's a supplier issue TBH.
”
- Brian M
“
Great service! Very good offers and huge price difference compared to other shops! Super fast delivery! Would highly recommend to anyone! ⭐️⭐️⭐️⭐️⭐️
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- Marianna M
“
Fantastic. And best price around
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- Jason P
“
Great sales team and verry fast delivery Would recommend them.
”
- Anonymous
“
I ordered an oven, it was delivered and installed very professionally. Communication from order to delivery was excellent and very clear. Fully recommend to others. Great service all round.
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- Mary K
“
Item was ok but delivery was slow.
”
- Frank J
“
Needed to return kettle as it was faulty.Staff in returns were so helpful and capable. It was great to get directly through to a person who helped with my issue and resolved it quickly and efficiently.
This is not my experience across retail services especially online. This made a welcome change. I would definitely order again in future.
”
- Patrice S
“
Bought a slow cooker and received a broken one. Returned it as directed and had to chase up for refund. Not impressed at all. Then I received a request on the product to review it! The item I received broken and didn’t replace. The mind boggles.
”
- Susan K
“
I was told my refund was being processed immediately but it took over a month for the money to return to my account.
”
- Louise O
“
i was offered a refund but decided to wait .
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- Michael M
“
I ordered an oven, it was delivered and installed very professionally. Communication from order to delivery was excellent and very clear. Fully recommend to others. Great service all round.
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- Mary K
“
Good service and products
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- Anthony A
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Bought a laptop for college recently through online order & collection, very easy & efficent service
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- Maria D
