ElectroCity have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
I received an email to advise that one of my items was out of stock. I was given a link to an alternative item and a full explanation of what would happen if I chose this alternative item. My items were then delivered on time and a refund was issued days later for the difference in price. Really excellent customer service.
”
- Deirdre O
“
Good product. Good price. Speedy delivery/ Excellent!
”
- Gerard D
“
Fast and as described at a good price
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- Stephen M
“
Had exactly what I was looking for, and quick delivery.
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- Grace O
“
Excellent Service Quick Delivery 👏 👍
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- Deborah C
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Prompt delivery.
Quality products, great range of prices
”
- Frances R
“
Needed to return kettle as it was faulty.Staff in returns were so helpful and capable. It was great to get directly through to a person who helped with my issue and resolved it quickly and efficiently.
This is not my experience across retail services especially online. This made a welcome change. I would definitely order again in future.
”
- Patrice S
“
Bought a slow cooker and received a broken one. Returned it as directed and had to chase up for refund. Not impressed at all. Then I received a request on the product to review it! The item I received broken and didn’t replace. The mind boggles.
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- Susan K
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I was told my refund was being processed immediately but it took over a month for the money to return to my account.
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- Louise O
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i was offered a refund but decided to wait .
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- Michael M
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Excellent Service Quick Delivery 👏 👍
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- Deborah C
“
Fabulous service from ElectroCity. Order placed at 23.50 on Tuesday. Delivered to Dublin at 10.30 Thursday. Much cheaper than a well known Australian large chain even when delivery was included. Will definitely be my go to in future.
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- Carmel C
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Nice service. The TV ordered was OOS. But they came with a nice offer.
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- Bart W
