“It has been two month since I paid off my bill, and I have tried to switch to another company, their response is that they cannot find my payments. By not finding my payments I have not been able to go on to another company and switch. They keeping me hostage and they are not the cheapest company out there. Their customer service is seriously bad. As an example, I have been on the phone to them every day for the past week writing things down, in order to make a case to the Energy Ombudsman. Customer service drops line on you so you have to go through the same thing two or three times per day. Their managers are always in the meeting, and the problems seem like very typical of that company. So really it is not as if they are not aware of the problem, but I think what it is, is the company works as an extortionist mafia type organisation. When you pay, you overpay, you don’t get your money back, you don’t pay and then try to pay all in full your money get “lost”. I mean, you know you’ll pay your bills right? Well to them its just a joke. People do not go to enstroga, not even when they seem to be a cheaper option, your nerves worth more, much more. You will never get back your time wasted on this racketeers, they act like a Ukranian government stealing Russian gas and stripping own people of any dignity they have left. I am genuinely surprised that electricity is still working......”
“Do not use this energy company. They ask for large payments twice in 6 months even though you are in a contract and they can take it out of your bank even if you cancel your direct debit”
“This is an utter shambles of a mess of a company. They are deliberately slowing consumers down in their attempts to change provider. The tactics they employ are shameful. At the end of the day, I was FORCED to submit my DD details in order to move. 3 Months later, they are STILL taking my money. I have NO choice. 'EXTORTION' definition: When money is taken under threat.”
