“Really pleased with the quality of the packaging and the product. I was concerned it was going to be too big to swallow but it’s not at all. 1 week in and I’m very pleased!!”
Dear Sarah,
Thank you so much for giving Epetōme a 5-star rating!
We are thrilled to hear that you are really pleased with the quality of our packaging and product. We understand that you were concerned about the size of the capsules, and we are glad that our product met your expectations.
We are ecstatic to have you as a loyal customer and appreciate your continued support. We are committed to providing you with the best and most satisfying experience.
Thank you again for taking the time to leave such a positive review. Your kind words mean a lot to us!
Best regards,
Epetōme Customer Care Team
“The packaging is gorgeous, the speed of delivery amazing and loving the product. I have never used probiotics before as always felt they would never survive the low pH in the stomach, so impressed by mode of delivery.”
Dear Diane,
Thank you so much for your fabulous 5-star rating of Epetōme! We truly appreciate your kind words and the time you’ve taken to share your experience.
We’re thrilled to hear you loved our packaging, found our delivery speed amazing, and are enjoying the product. It’s wonderful to know that our efforts have made a positive impression on you.
To address your concerns about probiotic survival in the stomach, our unique Synbiotic Duo Cap formulation is specifically designed to protect the live bacteria through the digestive process. Our Duo Cap system consists of an outer shell, which dissolves in the stomach, releasing fructooligosaccharides (FOS) to fuel the live cultures, and an inner core that houses 50 billion live bacteria. This technology ensures that the beneficial bacteria reach the gut alive and is 30 times more effective than standard capsules, as proven by SHIME testing.
While our capsules contain both live bacteria (probiotics) and FOS (prebiotics), we are mindful of UK regulations classifying these products as food supplements without health claims.
Thank you once again for your support and loyalty as a customer. We truly value your trust in our brand and will always strive to deliver exceptional products and experiences.
Take care and stay healthy!
Warm regards,
Epetōme Customer Care Team
“Only removed one star as it’s very pricey and there’s a lot of packaging for one pill box. I’d love to be able to buy again as a refillable so I can keep using the box I already have.”
Thank you so much for your review. We take your feedback on board and have fed this back to our New Product Development Team for consideration. Watch this space!
Thank you so much for your wonderful 5-star review of our product, Epetōme!
We are glad to know that the product arrived as expected and that you found the packaging to be pretty. We hope that it adds an extra touch of elegance to your daily routine. We understand the excitement of trying out a new product and we can't wait for you to experience its benefits!
Furthermore, we sincerely appreciate your loyalty as a customer. Your support means the world to us, and we are grateful for your trust in our brand.
If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We are always here to help.
Thank you once again for choosing Epetōme and for being a valued customer. We look forward to serving you again in the future!
Warm regards,
Epetōme Customer Care Team
