ERIBÉ Knitwear Reviews

Name: ERIBÉ Knitwear
Address: Rose House, Dingleton Road, Melrose, Scottish Borders
Rating: 4.84

4.8 Rating 222 Reviews

96 %

of reviewers recommend ERIBÉ Knitwear

About ERIBÉ Knitwear:

Founded in 1986, our knitwear design house and manufacturing company is based in Melrose, in the Scottish Borders. We pride ourselves on championing Made in Scotland and have a dedicated fan base worldwide. Our garments aim to evoke feelings of positivity, youthfulness, and joy, ensuring a happy and confident you!

ERIBÉ Knitwear 5 star review on 1st April 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The knitwear is exceptional but customer service dreadful.”

Helpful Report

Posted 6 months ago

Thank you for your review, we’re really grateful you love the quality of our knitwear. I’m genuinely sorry to hear that your experience with our customer service hasn’t matched that standard. We’re a very small team and this time of year gets incredibly busy for us. Your feedback is totally valid, and we’re working hard to improve our response times so every part of your experience feels as good as the knitwear itself. Thank you for bearing with us. Warm regards Team ERIBÉ Knitwear

Posted 6 months ago

“Ordered a merino wool sweater for around £200 it arrived very quickly but I thought it didn’t look like merino wool. When I checked the sewn in label it said it was lambs wool not merino and was made in Poland not Scotland or even the UK. I returned it and was refunded the purchase price by when I telephoned before returning it the person I dealt with on the phone said it was merino lambs wool which was rubbish as merino sheep are shorn more than once. Merinonwool is generally much more expensive than lama wool because of its unique qualities which was why I bought it. This item was clearly misdescribed on the website but she would not agree to reimburse the cost of returning the item which was just short of £10 because of its value. I made the same point on the return form but still I only received a refund of the purchase price . So I have paid £10 for nothing. This is disreputable and I would never deal with ERIBE again.”

Helpful Report

Posted 8 months ago

Hi, Thank you for taking the time to share your feedback. I’m very sorry for any confusion caused, and I completely understand your frustration. I can confirm that the issue was resolved and your return and refund were processed in full. Your comments have been noted and shared with our team to help us improve communication going forward. Kind regards, Customer Service ERIBÉ Knitwear

Posted 7 months ago

ERIBÉ Knitwear is rated 4.8 based on 222 reviews