Dear Lucy,
I'm really sorry to hear you're having problems with your delivery. As we are pretty new to the market, we are facing some difficulties but these should have never affected you and I want to apologize for any inconvenience. I have forwarded your message our customer support, who will get in touch with you directly.
Dear Lotte,
I'm really sorry to hear you're having problems with your delivery. As we are pretty new to the market, we are facing some difficulties but these should have never affected you and I want to apologize for any inconvenience. I have forwarded your message our customer support, who will get in touch with you directly.