“I mistakenly booked on line the wrong time for the outbound section of my journey and had a little panic as I didn't know how to rectify this. I decided to go to the ticket office of Reading station and talk to an actual person. I was lucky enough to go to the window of Charlie Stuart who changed the time for me without having perhaps cancel that section of the journey and re-book. He was patient and kind and gave no indication that this old lady was causing him a problem not of his making. This has renewed my faith the the young people of today with his good manners and demeaner and a great example of good customer service.”
